Complaints Specialist

4 days ago

Pasig, National Capital Region, Philippines Extend Your Team Full time ₱30,000 - ₱60,000 per year

This is a remote position.

Company Mission:

Our mission is to reduce the cost of capital across the world.

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others. Our work involves building the world's first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We're looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

● Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools

● Documenting & logging issues (as well as customer compliments & complaints)

● Working with customers to help them go through our application flow when required

● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

 Qualifications

 ● At least 2 years (and above) of experience under a US Loan or Mortgage account handling Credit Card or Card services specific tasks

● Experienced in customer-facing roles in a loan or mortgage account

● Superb communication, collaboration, and problem-solving skills.

● Proficiency, speed, and accuracy in written communication.

● Fluency, clarity, and good diction in English

● Great organizational skills & time management abilities

● Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email.

● Detail-Oriented - we're a financial services company so being correct about the details matter

● Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services

●Must be based in the Philippines

***Due to the volume of applications we receive, only qualified candidates will be contacted.
***Pay is commensurate to experience

  • Sales Associate

    6 days ago

    Pasig, National Capital Region, Philippines Multistyle Specialist Inc Full time

    Proven work experience as a Retail Sales Associate, Sales Representative or similar roleBasic understanding of sales principles and customer service practicesWorking knowledge of customer and market dynamics and requirementsTrack record of over-achieving sales quotaFamiliarity with inventory proceduresSolid communication and interpersonal skillsA friendly...

  • Customer Care Specialist

    6 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Customer Relations Assistant

    1 week ago

    Pasig, National Capital Region, Philippines Mida Food Specialist Full time ₱250,000 - ₱500,000 per year

    Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to...

  • Urgent Hiring Customer Service Specialist

    6 days ago

    Pasig, National Capital Region, Philippines NTT Business Process Outsourcing Full time ₱180,000 - ₱360,000 per year

    A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can...

  • Customer Care Specialist

    4 days ago

    Pasig, National Capital Region, Philippines CHEF'S SECRET Full time ₱250,000 - ₱300,000 per year

    Overall Function:The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with...

  • Sales and Marketing Specialist

    6 days ago

    Pasig, National Capital Region, Philippines Corporate Resources Group (CRG) Services Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    As a Sales and Marketing Specialist you are responsible for assisting the Marketing / Sales Head in supporting the development of all strategic directions and marketing initiatives. To assist in all the execution of Operational Marketing (Database, Market Map, Marketing Metrics, Pricing). To establish Marketing Communications (Webpage development, Social...

  • Key Accounts Specialist

    6 days ago

    Pasig, National Capital Region, Philippines Medi Linx Laboratory, Inc. Full time ₱800,000 - ₱1,200,000 per year

    We are seeking a dynamic Key Account Specialist to join our team under the supervision of the Sales Department Head. This role is responsible for providing administrative and sales support to clients, with the goal of achieving revenue targets while building, maintaining, and expanding strong business relationships. This position will actively participate in...

  • Product Specialist Medical Device

    4 days ago

    Pasig, National Capital Region, Philippines GETZ Healthcare Full time ₱900,000 - ₱1,200,000 per year

    The Product Specialist for BD is primarily responsible for demand creation for the achievement of territory sales objectives, territorymanagement, relationship building with customers, business development, programs implementation, compliance with company policies and procedures/standard operating procedures/work instructions, and administrative requirements...

  • Right-Of-Way Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Smoothmoves Inc. Full time ₱900,000 - ₱1,200,000 per year

    A Right of Way Specialist acquires and manages land rights for infrastructure projects by conducting due diligence, securing permits, and negotiating with landowners, all while coordinating with legal and technical teams and resolving stakeholder issues. They handle extensive paperwork, ensure compliance with laws, and serve as a key liaison to maintain...

  • Customer Care Agent/ Specialist- Food Industry

    6 days ago

    Pasig, National Capital Region, Philippines Chef's Secret Inc. Full time ₱400,000 - ₱800,000 per year

    Overall Function:The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with...