Client Success Officer/Manager

2 weeks ago

Lipa City, Calabarzon, Philippines Knack RCM Full time ₱600,000 - ₱800,000 per year

The Client Success Manager role requires prior experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.

Key Responsibilities:

Client Oversight & Reporting:

  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support

Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes

Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheet
  • Long-term maintenance and updates

Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution

Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis

Client Engagement:

  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is a PLUS

With Durable Medical Equipment (DME),Denials Management, Accounts Receivable, Coding, or Cash Posting
experience is an advantage

  • Willing to work onsite in
    Lipa, Batangas/Iloilo City/Clark, Pampanga
    Site

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