Retail Support Manager

Discover your 100% YOU with MicroSourcing

Position: Retail Support Manager

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Dayshift 

Why join MicroSourcing?

You'll have:

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

• Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes
• Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network
• Implement and champion disciplined processes and measurement practices to continuously enhance our ROI and strategic direction.
• Lead, coach and develop a multi-skilled support team
• Support teams with escalations, complex queries and quality assurance
• Build strong relationships with internal departments and external partners
• Collaborate with product, operations, property, compliance, maintenance and IT
• Work with stakeholders to unlock efficiency across brand, local, store & retail
• Align support strategies with broader corporate goals
• Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, Supplier rebates and our point of sale systems
• Establish positioning and identify target audiences across channels and segments
• Develop and present initiatives and strategies to senior management, communicating through reporting and insights

What You Need:

Non-negotiables

• 5+ years operational leadership experience
• A support background in retail/consumer led business
• Bachelor's degree in business, finance or related degree
• Proven experience of leading a diverse generalist team of 10+ team members within a transformational role
• Ability to identify business opportunities and bring new ways of working to commercial discussions, ability to provide guidance, clear deliverables and timeframes
• Ability to work independently in a fast-paced environment and pivot quickly
• Experience in Master Data, Point of Sale, pricing would be preferred
• Proven experience developing customer-led roles
• Commercially astute and metrics-driven
• Demonstrable history of implementing processes and building high performing teams
• Project Management; Staying ahead of the requirements and deliverables while leading a team to stay on track
• Proficiency in Excel, data analysis software

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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*Terms & conditions apply