Technology Business Partner

2 days ago

Mandaluyong City, National Capital Region, Philippines Filinvest Group Full time ₱1,200,000 - ₱2,400,000 per year


JOB SUMMARY:
The Tech Business Partner will serve as the strategic link between business units and IT, ensuring that technology solutions align with business goals, drive efficiency, and maximize value. He/She will collaborate with stakeholders, optimize IT systems, manage costs, and drive digital initiatives to enhance overall business performance. He/She should be a tech-savvy leader, problem-solver, and strategic partner with expertise in IT service management, process optimization, and cost-effective technology solutions.

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. IT BUSINESS PARTNERSHIP & STRATEGY

  • Serve as the primary liaison between business units and IT, ensuring alignment of technology initiatives with business goals.
  • Understand business challenges and recommend technology solutions that improve efficiency and productivity.
  • Develop and maintain strong stakeholder relationships to ensure seamless IT-business collaboration.
  • Assist in defining IT roadmaps and digital strategies to support business growth and innovation.

2. IT SYSTEM REVIEW, COST MANAGEMENT & OPTIMIZATION

  • Conduct regular assessments of IT systems, applications, and infrastructure to ensure they meet business needs.
  • Identify cost-saving opportunities in IT investments, vendor contracts, and software licensing.
  • Maximize the use of existing applications and enterprise systems to reduce redundancy and improve ROI.
  • Collaborate with Finance and IT teams to track and optimize IT budgets, expenses, and procurement.

3. IT SERVICE DELIVERY & SUPPORT

  • Oversee IT service management and escalation handling for business units.
  • Ensure the efficient delivery of IT support (hardware, software, and systems) to meet operational needs.
  • Work closely with IT teams to ensure system uptime, issue resolution, and continuous improvement.
  • Monitor IT performance metrics and service level agreements (SLAs) to ensure high-quality IT support.

4. DIGITAL SOLUTIONS & PROCESS IMPROVEMENT

  • Identify opportunities for automation, workflow enhancements, and digital transformation.
  • Partner with business units to evaluate, implement, and optimize technology tools and software solutions.
  • Drive the adoption of emerging technologies (AI, cloud computing, workflow automation, etc.) to enhance business operations.
  • Ensure smooth integration and utilization of business applications and enterprise systems

5. CHANGE MANAGEMENT & TRAINING

  • Champion IT adoption initiatives and conduct training sessions to help business units leverage technology effectively.
  • Lead change management efforts to ensure seamless transitions when implementing new systems or upgrades.
  • Gather feedback from end users to enhance IT processes and business-technology alignment.

TECHNICAL COMPETENCIES AND SKILLS:

  • Experience with IT financial management, ITIL frameworks, and IT service management (ITSM).
  • Strong understanding of IT infrastructure, business applications, and enterprise systems.

EDUCATION, TRAININGS, LICENSES REQUIRED:

  • Bachelors degree in Information Technology, Business Management, Computer Science, or related fields.
  • 5+ years of experience in IT business partnership, IT system reviews, cost management, or digital transformation.
  • Strong analytical skills in cost control, IT asset optimization, and vendor management.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Ability to bridge the gap between technical teams and business functions.
  • Experience in project management and working with cross-functional teams.

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