Helpdesk Technician

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec's distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today's most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us

About the Job

We are seeking a candidate to help provide IT support. The ideal candidate will need strong experience in providing internal and external user support and troubleshooting with PC and software issues on a daily basis as well as maintaining machines.

Duties and responsibilities

• Assist in designing standard configurations for users in office and applying the same
• Deploys and sets up new machines and users
• Provide troubleshooting and debugging for our core internal systems
• Maintain all systems and software by applying regular patches and updates on a regular basis
• Responsible for assisting with account set up and termination for all Cebu based employees
• Assist with hardware and software license inventory control
• Maintains and supports strict security and access procedures in place for users and machines
• Facilitates troubleshooting and escalation with vendors as needed
• Monitors logs for employee compliance of IT policies and access and reports any concerns to management
• Maintains local server and related hardware
• Other duties as needed

Qualifications

• BS Degree of Computer Science or Information Technology or related field
• At least 2 years prior experience providing user support and IT related troubleshooting in an office environment.
• Windows 10 troubleshooting
• Experience working with servers, network, switch, and various machine set up and cabling
• Ability to understand and work with GPG/PGP across different email clients
• MS Office maintenance and troubleshooting experience
• LAN and WAN troubleshooting
• VPN experience
• Experience supporting and maintaining "home grown" software solutions
• Off hours and weekend support
• Experience with scripting and automation is a plus
• Certifications relevant to the job responsibilities is a plus

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office in the Philippines.

Physical requirements

The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. 

Direct reports

This position has no direct reports.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.