Service Desk Technician

2 days ago


Philippines Hikinex Full time ₱15,000 - ₱30,000 per year

Service Desk Technician

Our client is a leading provider of Information Technology services and solutions to small and medium sized organizations in the US.

Responsibilities include:

  • Managing IT tickets via ConnectWise Manage.
  • Creating and decommissioning user accounts and PCs.
  • Troubleshooting printer, email, and hardware/software issues.
  • Coordinating with vendors (HP, Dell) when needed.
  • Ensuring clear documentation of troubleshooting steps in the ticketing system.
  • Strong communication skills are required as the candidate will use Teams messaging to coordinate with internal teams and escalate issues.
  • Answering calls and emails from customers and logging their queries into the ticketing system.
  • Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
  • Escalating complex issues to other IT teams when necessary.
  • Troubleshooting problems remotely using remote desktop software.
  • Providing basic training and support to users on commonly used applications and software.
  • Maintaining and updating technical documentation and knowledge base articles.

Candidate Experience Requirements:

  • Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk.

Qualifications:

  • Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as required.

Preferred:

  • CompTIA A+ Certifications
  • Microsoft Certification(s)
  • Net+ Certification
  • ConnectWise Experience
  • MSP Experience


  • Remote - Manila, National Capital Region, Philippines Acuity Technologies Full time $30,000 - $60,000 per year

    IS THIS FOR YOU?Are you a hard-working diligent person? Are you determined and persistent in making sure tasks are correct and complete? Do you like to support co-workers and clients? Are you interested in technology? Are you looking for an opportunity to make a real impact on an organization? Do you have help desk...


  • , , Philippines DOXA Talent Full time

    Our client is looking for an IT Help Desk Technician who serves as the first line of support for all internal technology issues, providing direct user assistance via phone, email, Teams, and ticketing system. This role is responsible for triaging, resolving, or escalating support requests in a timely, professional manner. This position is critical to...


  • Philippines LAdmins Full time ₱90,000 - ₱110,000 per year

    We are looking for a highly skilled and dependable Service Desk Technician L3 with extensive experience in network support, server configuration, macOS systems, Google Workspace, and Microsoft environments. This is a remote role requiring at least 4 years of technical experience and a strong ability to work independently or support senior engineers on...


  • , , Philippines STAFF X - Outsourcing and Offshoring Full time

    L1 Service Desk Technician – Industrial Automation (AU CLIENT) Direct message the job poster from STAFF X - Outsourcing and Offshoring Our client is a leading Australian provider of automation and robotics solutions, with more than 30 years of experience delivering systems that transform manufacturing and industrial operations. They work across sectors...


  • , , Philippines STAFF X - Outsourcing and Offshoring Full time

    About the Role We’re expanding our Industrial Automation team and are hiring Service Desk Technicians (L1–L3) to support mission‑critical control systems across multiple client sites. You’ll be part of a collaborative team that provides remote technical support for SCADA, PLC, and BESS systems while also contributing to system improvements,...


  • Philippines ReppertFactor Full time $15,000 - $20,000 per year

    IT Help Desk Technician (Remote – Philippines)Location: Remote (Philippines)Company: ReppertFactor, Inc. (US-based)Work Schedule: Full-Time | Mondays to Fridays | 9:00 AM – 6:00 PM EST (40 hours/week)About the CompanyKnow more about us at: We are a service-based IT company that supports US-based companies and individuals with their technology needs. Our...


  • Philippines Nordic Consulting Partners Full time ₱1,200,000 - ₱3,600,000 per year

    Make a difference. Be happy. Grow your career.Managed Services Trainer - Security Position Overview: The Service Desk Trainer is responsible for developing and delivering Information security related training programs to ensure that service desk staff are trained to notice red flags and prevent a data privacy breach. This role involves working with the...


  • Philippines Nordic Consulting Partners Full time ₱15,000 - ₱25,000 per year

    Make a difference. Be happy. Grow your career.IT Service Desk Agent IThe IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team. Key ResponsibilitiesProviding a high level of professionalism and...


  • , Metro Manila, Philippines Satellite Office Full time

    Overview SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN SERVICE DESK ENGINEER? The Service Desk Engineer will act as...


  • , Central Luzon, Philippines Connext Global Solutions Inc Full time

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Tier 3 Service Desk Specialist who will be working with Connext's Client in the United...