Customer Service Representative

Job Specifications:

• Acts as the link between the Customer Service Head and existing clients.

a. In consultation with the Customer Service Head, provides timely solutions to customer queries and ensures accuracy of information.

b. Creates a monitoring system to track customer inquiries and complaints and determines reasons for speedy or delays in action.

c. Ensures high level of customer service by coordinating meetings with clients and timely response of inquiries/complaints.

d. Regularly touches base with current clients by gathering feedback in order to improve quality service, productivity, and profitability.

e. Customer liaison for trucking concerns.

• Organizes and maintains a complete and updated client records of old, existing, and new clients both in soft and hard copies.
• Obtains and evaluates relevant data to handle complaints and inquiries of the customers; analyses information and recommends corrective actions.
• Prepares letters/communications to existing clients as directed by the CSH.
• Helps the CSH in preparing reports and statistics related to Customer Service function by collecting data from operation, management, Accounting Department, Trucking and Clients.
• Assists the CSH in the implementation of customer service strategies to improve quality service, productivity, and profitability.
• Maintains accurate and proper records of all the transactions/sales/complaints/ orders/cancellations/ client contracts/correspondences/minutes of discussions or meetings that have taken place.
• Encodes timely, accurate, and complete Purchase Order (PO) details in Quotation Module of Accounting database for production and billing purposes.
• Ensures complete provision of client materials such as sample products and bundling guidelines prior to the accomplishment of Time and Motion Study Request Form (TMSRF).

a. Responsible in approval of project's mock-up sample prior to mass production.

b. Coordinates and follows-up the TMS result as well as initial costs from Finance.

c. Evaluates initial cost vis a vis previous or similar project cost for proper benchmarking

• Coordinates with Business Development for future leads and/or other tasks
• Helps in the preparation of weekly and monthly reports that need to be submitted every Monday for weekly and on the 10th of every month for monthly.
• Fills up & updates Long Term Production Plan (LTPP) regularly every Tuesday for weekly reports & every Wednesday of the 3rd week of the month for Monthly reports.
• Ensures the submission of LTPPevery Tuesday and Monthly reports on the Wednesday of the 3rd week of the month.
• Fills up and regularly updates Project Cost Monitoring form
• Accomplishes and updates Project Performance report and sends to clients at the end of every quarter.
• Provides minutes of meeting for Sales and Operation Meeting (SNOP) weekly and sends to department involved cross copy OP
• Ensures that all reports should be with the knowledge and approval of the department/business unit head and/or designate.
• Fully adheres to the company's Code of Discipline.
• Performs other tasks that the CSH and/or President may assign from time to time.

Qualifications:

• College Graduate, preferably Industrial Engineering or Marketing
• Fresh Graduates are welcome to apply
• Strong communication skills
• Willing to learn the business

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training
• Pay raise

Application Question(s):

• What is your asking salary?
• Is your salary range still negotiable?

Willingness to travel:

• 50% (Preferred)

Work Location: In person