Sr. Scheduling Specialist

1 week ago

Quezon City, National Capital Region, Philippines IntouchCX Full time ₱400,000 - ₱600,000 per year

Job Description:

  • Assist with schedule and tracker management to ensure that all schedules are generated properly.
  • Identify customer contact trends to ensure appropriate resources are utilized.
  • Manage schedule information for new and existing employees in multiple locations using a workforce software program.
  • Ensure employee information is accurately entered and maintained on an ongoing basis.
  • Ensure trackers related to headcount, absenteeism, etc, are constantly reviewed and updated.
  • Update parameters within the Workforce Management System to ensure the efficient scheduling of resources, meeting service level and productivity goals.
  • Work closely with the Operations Team to ensure availabilities are conducive to the business needs.

Job Requirements:

  • A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered).
  • 2 years of workforce management experience.
  • Experience with workforce management systems
  • Proficiency in IEX software and related tools.
  • Advanced knowledge of Microsoft Excel (asset).
  • Knowledge of contact center operations, functions, and business processes.
  • Strong technical, analytical, and problem-solving skills.
  • Superior attention to detail with an eye for accuracy.
  • The ability to adapt to change in an innovative and fast-paced environment.
  • Strong organizational skills and the ability to follow through on projects.
  • Excellent written and verbal communication skills.
  • The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment.

Job Type: Full-time

Benefits:

  • Company events
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Work Location: In person

  • R&D Sr. Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines KFC Full time ₱900,000 - ₱1,200,000 per year

    About the role KFC is seeking an experienced R&D Sr. Specialist to join our talented team in Quezon City, Metro Manila. In this full-time position, you will play a crucial role in developing and enhancing our innovative food products, ensuring they meet the highest standards of quality and safety.What you'll be doingConducting comprehensive research and...

  • R&D Sr. Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines KFC Full time ₱50,000 - ₱120,000 per year

    About the role KFC is seeking an experienced R&D Sr. Specialist to join our talented team in Quezon City, Metro Manila. In this full-time position, you will play a crucial role in developing and enhancing our innovative food products, ensuring they meet the highest standards of quality and safety.What you'll be doingConducting comprehensive research and...

  • Sr. Billing Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines JK Network Services Full time

    COMPANY PROFILE: It is one of the known IT companies in the industries that alreadyhave more than 100 years in the industry. Them provide a different kind of technologyadvancement to their client.Position: Sr. Billing Specialist (Hybrid Set Up)Company Industry: IT CompanyWork Location: Quezon CitySalary: Php30,000-Php40,000Work Schedule: Monday – Friday...

  • Sr. Network Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱960,000 per year

    Hiring for Sr. Network SpecialistResponsibilities:The Senior Network Specialist is responsible for designing, implementing, maintaining, and troubleshooting enterprise network infrastructure. This role ensures network security, performance, and reliability while supporting business operations and IT initiativesKey Responsibilities:Design, configure, and...

  • Sr. ROW

    1 week ago

    Quezon City, National Capital Region, Philippines Woodfields Consultants, Inc. Full time ₱720,000 - ₱2,080,000 per year

    Role DescriptionThis is a full-time on-site role for a Senior ROW (Right of Way) / Social Impact Specialist, located in Manila Project. The responsibilities include managing and facilitating right-of-way acquisition processes, leading social impact assessments, and coordinating with stakeholders to ensure compliance with relevant regulations. The role also...

  • R&D Sr. Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines One Food Group Full time ₱600,000 - ₱800,000 per year

    About the role Tokyo Tokyo is seeking an experienced R&D Sr. Specialist to join our talented team in Quezon City, Metro Manila. In this full-time position, you will play a crucial role in developing and enhancing our innovative food products, ensuring they meet the highest standards of quality and safety.What you'll be doingEvaluate & Established...

  • Sr. Specialist, Workforce

    10 hours ago

    Quezon City, National Capital Region, Philippines Western Union Full time

    Senior Specialist, Workforce – Quezon City, PhilippinesDo you enjoy planning for the future, ensuring that available resources are fit for purpose? Would you like to utilize your skills to help us optimize our workforce management function?Join Western Union as Senior Specialist, Workforce.Western Union powers your pursuit.The Workforce Management GCC...

  • Workforce Scheduler

    7 days ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    About the job Workforce Scheduler (Quezon City) | OnsiteWork Setup: Onsite - 1 needed each for Bridgetowne and North EDSAShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP. RESPONSIBILITIES:Service PlanningThe scheduling and service planning specialist is...

  • Scheduling Associate

    6 days ago

    Quezon City, National Capital Region, Philippines Hirestaff Full time $30,000 - $60,000 per year

    About Us:is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We pride ourselves on our deep industry expertise, cutting-edge technology, and personalized approach to recruitment. At , we're committed to building long-lasting relationships with...

  • Recruiter (Jr. & Sr.)

    1 week ago

    Mandaluyong City, National Capital Region, Philippines EuroAsia Executive Search Inc. Full time ₱400,000 - ₱800,000 per year

    We are looking for Junior and Senior Recruiters who will support end-to-end hiring for construction, engineering, technical positions, and client/account management. This role requires strong sourcing skills, excellent stakeholder communication, and the ability to thrive in a fast-paced startup environment.Key ResponsibilitiesFor Both JR & SR...