Technical Support Engineer L1

1 day ago

Quezon City, National Capital Region, Philippines iSearch Plus Full time $30,000 - $50,000 per year

RESPONSIBILITIES

  • Respond to incoming technical support requests via ticketing system, email, or chat
  • Monitor system alerts and escalate issues to L2/L3 or relevant teams when necessary
  • Provide initial troubleshooting and resolution for known issues
  • Log and track incidents using the corresponding tools
  • Ensure timely and professional communication with Customers
  • Maintain documentation for support processes and known issues
  • Collaborate with other support engineers and technical teams to ensure issue resolution

REQUIREMENTS

  • Basic understanding of IT systems, networking, or software troubleshooting
  • Ability to work flexible shifts as part of a 24/7 rotation, including nights and weekends
  • Attention to detail and the ability to follow standard procedures
  • Upper-Intermediate level of English

WOULD BE A PLUS

  • Experience in a help desk or support role
  • Familiarity with ticketing systems (e.g., Jira, Zendesk, ServiceNow)
  • Knowledge of Windows/Linux OS fundamentals
  • Understanding of monitoring and alerting tools

PERSONAL PROFILE

  • Strong written and verbal communication skills
  • Customer-oriented mindset with a problem-solving attitude

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