Customer Service Representative

3 days ago

Quezon City, National Capital Region, Philippines Diane Co. Garments Manufacturing Full time ₱800,000 - ₱1,200,000 per year

About the role

Diane Co. Garments Manufacturing is seeking a diligent and customer-focused Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their queries and concerns are addressed promptly and effectively.

What you'll be doing

  • Respond to inbound customer inquiries and requests via phone, email, and chat channels
  • Provide detailed product information and assist customers with order placement, tracking, and returns
  • Resolve customer issues and complaints in a professional and empathetic manner
  • Maintain accurate records of customer interactions and follow-up as needed
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Contribute to continuous improvement initiatives to enhance customer service processes

What we're looking for

  • At least 1-2 years of experience in a customer service or sales role
  • Excellent communication and interpersonal skills, with the ability to interact with corporate clients
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and issues
  • Proficiency in Microsoft Office suite and familiarity with customer relationship management (CRM) systems
  • Fluency in English and Filipino, both written and verbal
  • A customer-centric mindset and a genuine passion for delivering exceptional service

What we offer

At Diane Co. Garments Manufacturing, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional development. We also foster a collaborative culture where teamwork and innovation are highly valued.

About us

Diane Co. Garments Manufacturing is a leading manufacturer of high-quality garments, serving both local and international markets. With over 20 years of industry experience, we are known for our commitment to excellence, sustainability, and customer satisfaction. Our skilled team of professionals works tirelessly to deliver superior products and services, and we are proud to be a trusted partner for our customers.

Apply now for this exciting opportunity to join our customer service team and be a part of our continued growth and success.

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