Senior Group Lead

2 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

TASQ is urgently seeking an on-site Senior Group Lead - Travel Support in Cebu. The pre-screening interview will be conducted over the phone.

**Position Overview: Senior Group Lead (Cebu)**

**Work Arrangement:** Onsite

**Shift Schedule:** 24/7

**Responsibilities:**

- Manage a team of Team Leaders (TLs).

- Maintain various metrics as defined by the client.

- Independently address customer care issues, assist customers in problem-solving, provide resolutions, coordinate escalations, and assess customer needs.

- Motivate the team through effective management, career development, and the implementation of reporting mechanisms.

- Serve as the liaison with other company departments that impact technical support, engaging in one-on-one relationship management.

- Analyze reports, including process dashboards and team performance reports, and initiate appropriate action plans and training sessions.

- Oversee team attendance and attendance incentives, manage shift-level projects and initiatives, and handle the administrative responsibilities of the group/shift.

- Mentor and support new hires.

**Qualifications:**

- Graduate in any field.

- 4-6 years of relevant work experience.

- Proficient in computer skills, including MS Office, operating systems, internet services, and online tools.

- Strong verbal and written communication as well as presentation skills.

- Good interpersonal skills and people management abilities with a solid problem-solving approach.

- In-depth knowledge of service procedures.

- Strong analytical skills for Management Information Systems (MIS), data analysis, and reporting to both internal and external customers.

- Ability to exercise managerial judgment and serve as a mentor.

- Proven customer service skills.

- Leadership abilities.

  • Senior Group Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the Position:Senior Group Lead - Real Estate (Cebu) | OnsiteStart Date: Immediate Account Type: Real Estate Home Support Type: Voice Work Setup: Fully onsite Shift & Rest Days: Night shift with scheduled rest days Educational Qualification: College Degree Work Experience: At least 3 years of experience as a Senior Group LeadCandidates must already be...

  • Senior Group Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is looking for a senior group lead for a real estate call center account. Account: Real Estate HomeSkill set: VoiceWork setup: 100% Onsite in Cebu City, Night shiftQualifications- Minimum 3 years exposure as Sr. Group Lead - Expected to handle 4 team leads, and clients are looking for someone with a voice account exposure (any LOB would do) -...

  • Sr. Group Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Start Date: ASAP Nature Of The Account: Real Estate Home Type of Support: Voice Work Arrangement: 100% Onsite Shift Schedule | Restdays: Night shift Educational Requirement: College Graduate Work Experience: Minimum 3 years exposure as Sr. Group LeadCan't work on profiles that are training to become Sr. Group Leaders, needs to be someone who is already...

  • Senior Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is looking to fill an on-site position for a Senior Group Lead - Medical Equipment Support in Cebu ASAP. The pre-screening interview will take place over the phone. About the job Senior Group Lead - Medical Equipment Support (Cebu) Nature Of The Account: Medical Device Type of Support: Handles global complaint for voice and non-voice Work Arrangement:...

  • Senior Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is in urgent need of an on-site Senior Team Lead - Medical Equipment Support in Cebu. The pre-screening interview will be conducted via phone. **Position Overview: Senior Group Lead - Medical Equipment Support (Cebu)** **Account Type:** Medical Device **Support Type:** Manages global complaints for both voice and non-voice interactions **Work...

  • QA Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Filinvest Group Full time ₱250,000 - ₱500,000 per year

    The Junior Horticulturist/Landscape Lead should possess a comprehensive understanding and in-depth knowledge of a wide range of trees and plants, soil types, plant cultivation, and landscape design principles, with primary responsibility of maintaining a variety of landscapes. S/he will collaborate with the senior horticulturists and work with the management...

  • Group Training Manager

    3 days ago

    Cebu City, Central Visayas, Philippines GLOBAL STAR MOTORS CORPORATION Full time ₱1,200,000 - ₱2,400,000 per year

    Group Training Manager - BYD CebuJob SummaryThe Group Training Manager is responsible for leading the development and execution of sales training programs across the organization. This role ensures that all sales consultants are equipped with the skills, knowledge, and tools needed to perform at a high level and consistently meet sales targets. The Group...

  • Sr. Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Senior Group LeadStart Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: Night shift Non-negotiable Requirements: College GraduateMinimum 3 years of exposure as a Sr. Group Lead handling team leaders (TLs) in BPOExperience must be in voice account support (any LOB would do)Preferably someone who has a good background in...

  • Senior Accountant

    5 days ago

    Cebu City, Central Visayas, Philippines QBE Insurance Group Full time ₱1,200,000 - ₱2,400,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeeOwner of end-to-end process in producing various Group and statutory financial reports on a monthly, quarterly and annual basis for Philippine and UK entities. Oversee the billings and collections processes and ensure recharges are promptly collected and recorded accurately.Primary Responsibilities•...

  • Senior Technical Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Wrkpod Full time ₱144,000 - ₱360,000 per year

    Senior Technical Lead (Day Shift – Cebu City)OverviewWe're seeking a Senior Technical Lead who is both technically skilled and great with people. You'll serve as a hands-on problem solver, someone who can write PowerShell scripts one moment and coach junior technicians the next. This role blends leadership, technical escalation, client support, and process...