Chat Support Representative

1 day ago

Quezon City, National Capital Region, Philippines Inspi Philippines Full time ₱150,000 - ₱250,000 per year

Duties and Responsibilities:

  • Providing an excellent customer experience shopping on a website engaging the customer with professional courtesy and support.
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Assist customers in locating items and/or provide alternatives.
  • Provide timely and accurate information to the customer and place summary of conversation into system.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Provide customer support via live chat, social media, and email in a way that reflects our client's culture.
  • Identify customer needs and help customers use specific features.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer comments, and complaints on social media and reach out to provide assistance.
  • Inform customers about new feature products and its functionalities.
  • Follow up with customers to ensure their concerns are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Invite customers to follow the social media pages.
  • Support the marketing team on a day to day activities especially on campaigns, and other brand events.

Job Qualifications:

  • Graduate of any Business course or any related courses.
  • Passionate about Customer Service.
  • Experience in Chat Support, Customer Support Specialist or similar CS role.
  • Experience in Social Media such as Facebook, Instagram and any related platforms
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Ability to comfortably navigate in multiple technology applications.
  • Proficient and accurate typing skills, minimum typing of 50 words per minute.
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness.
  • Sells additional services by recognizing opportunities to up-sell.
  • Fulfills requests by clarifying desired information, completing the transaction.
  • Experience in handling fashion, skincare, accessories such as jewelry and eyewear is an advantage.
  • Knowledgeable in Microsoft applications such as Word, Excel, and PowerPoint
  • Excellent communication and problem-solving skills.
  • Preferably with Multi-tasking abilities.
  • Can start ASAP.

Job Type: Full-time

Benefits:

  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Work Location: In person

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