Technical Lead

Role description

• Ensures all programs are fully tested and documented, in accordance with the company's development guidelines.

• Willingness to learn.

• Ensures that customer and company's information is kept secure in line with the acceptable use policy and other published security policies, standards and best practice

• Interacts with internal and external customers of the organization, to define requirements and develop solutions.

• Works within a cross-functional team in an Agile/SCRUM development cycle to deliver quality products to our external customers.

• Development and implementation experience within the ServiceNow CSM and ITSM domains.

• Must be skilled in ServiceNow client and server-side JavaScript and AngularJS.

• Ability to create and manage workflows using Flow designer and Workflow Editor.

• Proficiency with ServiceNow API architecture, Rest integrations and Scripted REST API development.

• Extensive knowledge in the Advanced Work Assignment module such as setting up channels, queues, assignment rules, handling agent presence and capacity and should be able to troubleshoot technical issues within the Agent Chat and Configurable workspace.

• Proficiency in Service Portal architecture such as creation of portals, pages, widgets, and the ability to create custom logic using AngularJS implementation.

• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.

• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS and HTML.

Skills

Non-negotiable/Required

• HOGAN Mainframe Cobol, JCL, IMS DB, MQ and VSAM development experience. Strong Endevor, FileManager, EZTRIEVE and TSO Development skills, Tool experience.

• Excellent debugging skills

• Good understanding of third-party dependency management and transitive dependency issues

• Strong knowledge on IMS database

• Understanding of the software development life cycle

• Experience with implementation and release management activities

• Good understanding of unit/system and functional testing methodologies

• Experience working in large transaction-based systems

• Experience writing technical designs

• Experience documenting technical functions

• Strong Communication and good leadership skills

• Have a strong ability and interest in working with a diverse range of technical and non-technical teams.

• Strong proclivity to follow coding standards and execute a best practices approach in build processes.

Other details

Nice-to-have/Advantage

• Preferred Banking domain knowledge

· Quality leadership and mentoring skills · Ability to work under minimal supervision

• Ability to foster strong collaboration among team members and multitask effectively

• Ability to investigate and recommend best practices and process improvements

• Detail oriented and able to debug complex errors.

Subject matter expert in:

• Programming

• Implementation

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.