customer service representative

4 days ago

Cebu City, Central Visayas, Philippines CORPORATE VISIONS INC Full time ₱250,000 - ₱450,000 per year

About the role

This is an exciting opportunity to join the customer service team at CORPORATE VISIONS INC' as a Customer Service Representative in our Cebu call centre. We are seeking dedicated individuals who are passionate about delivering exceptional customer experiences. In this full-time role, you will be responsible for providing professional and efficient support to our valued clients, resolving inquiries and ensuring customer satisfaction.

What you'll be doing

  1. Handling inbound customer calls and responding to inquiries in a courteous and professional manner
  2. Providing accurate information and guidance to customers on a range of products and services
  3. Resolving customer complaints and issues in a timely and effective manner
  4. Documenting customer interactions and maintaining detailed records
  5. Identifying opportunities to cross-sell and upsell additional products and services
  6. Collaborating with other team members to share best practices and improve overall customer service

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  2. Excellent problem-solving and critical thinking skills to effectively address customer queries and concerns
  3. Attention to detail and the ability to multitask in a fast-paced environment
  4. Proficiency in English, both written and verbal, is essential
  5. Previous experience in a customer service or call centre role is preferred, but not required for entry-level positions
  6. A positive attitude and a genuine desire to provide exceptional customer service

What we offer

  1. Competitive salary and attractive benefits package
  2. Opportunities for career advancement and personal development
  3. Supportive and collaborative work environment
  4. Regular training and coaching to enhance your skills
  5. Flexible work arrangements and a healthy work-life balance

About us

CORPORATE VISIONS INC' is a leading provider of call centre and customer service solutions. Our mission is to deliver exceptional customer experiences that build lasting relationships and drive business growth. With a team of highly skilled professionals and a commitment to innovation, we are dedicated to helping our clients succeed in a rapidly evolving market.

If you're ready to join a dynamic and customer-centric team, we encourage you to apply now

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