IT Support Specialist

Offshored is hiring an IT Support Specialist to be embedded within our client United Safety's Australian operations. While the role is employed and managed by Offshored, the specialist will work closely with United Safety's internal teams, supporting their technical environment, users, and operational requirements.

Location / Reporting

• Remote / Off-shore (reporting to the United Safety Australia IT / Operations team based in Sydney / Wetherill Park)
• Liaison with in-house staff, field/maintenance teams and other stakeholders across United Safety's national network.

About United Safety

United Safety is a global safety and survivability-solutions provider, delivering fire-suppression systems, safety equipment, and specialized protection technologies to industries such as mining, marine, tunnelling, agriculture, public transport, and heavy industries. Our Australian operations span multiple states, with a national office in Sydney serving as central hub.

Role Summary

The IT Support Specialist will provide remote technical support and IT services to United Safety staff across Australia, including office personnel, field technicians, and contractors. This role will ensure stable, secure, and efficient IT operations, timely issue resolution, and maintenance of IT systems to support business continuity.

Key Responsibilities

• Act as first point of contact for IT support — respond to support requests from end users via email, phone, ticketing system, or other channels. Corner Resources+2
• Diagnose and resolve hardware, software, connectivity (network / VPN / remote access), and peripheral (printers, scanners, mobile devices) issues — both for office-based and remote/field users.
• Install, configure and maintain workstations, laptops, servers (as needed), user accounts, and permissions (e.g., Active Directory / Azure AD / other access control). Wow Remote Teams+24 Corner Resources+2
• Support onboarding/offboarding of users — device provisioning/decommissioning, account setup/termination, access permissions, ensuring compliance with security protocols.
• Manage and maintain inventory of IT assets (hardware, software, licenses), track equipment distribution, and document assets appropriately. 4 Corner
• Maintain documentation of support workflows, standard operating procedures (SOPs), resolutions — building and updating knowledge base / internal support guides. Wow Remote
• Provide guidance and basic IT training or support to staff on use of systems, software, remote access, and best practices. Indeed+2Guru+2
• Escalate complex or critical issues (e.g., network outages, security incidents) to senior IT staff or relevant vendor/third-party support as needed. 4 Corner Resources+2Velvet Jobs+2
• Collaborate with the broader IT / service-delivery team to identify opportunities for improvement, recommend IT infrastructure upgrades/enhancements, and support implementation of new systems or policies that align with company operations and compliance requirements. Indeed+2Wow Remote Teams+2

Required Skills & Qualifications

• Diploma, Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
• Proven experience in an IT support, helpdesk or systems administration role. 4 Corner
• Solid technical knowledge of common operating systems (Windows, macOS, Linux — depending on environment), networking fundamentals (TCP/IP, VPN, Wi-Fi), and remote support tools/technologies. 4 Corner Resources+2Guru+2
• Familiarity with cloud-based collaboration tools and email systems (e.g., Microsoft 365, Google Workspace), remote access solutions, endpoint management / patching / security. Wow Remote Teams+24 Corner Resources+2
• Strong problem-solving and analytical skills; ability to diagnose, troubleshoot, and resolve a variety of IT issues. Indeed+1
• Good communication skills — able to explain technical issues clearly to non-technical users (field staff, contractors, etc.), and document processes and solutions effectively. Indeed+2Guru+2
• Self-motivated, well-organised, able to prioritise multiple support tasks and manage time effectively, often with minimal supervision.
• Customer-service orientation, patience, and willingness to support users across different time zones and locations (office, field, remote).

Reporting & Collaboration

• Reports to: United Safety Australia IT / Operations Manager (or designated supervisor).
• Works closely with: In-house office staff, field/maintenance teams, contractors, external vendors, and senior IT / infrastructure personnel.
• Must maintain strong communication and documentation standards, ensuring transparency and clarity across geographically dispersed teams.

Requirements
Desirable / Preferred Attributes

• Experience supporting remote or hybrid workforces and remote workers, preferably across multiple states or regions.
• Familiarity with IT asset management systems and ticketing tools (e.g., ServiceNow, Freshservice, JIRA, etc.).
• Basic understanding of security best practices (password policies, patch management, backups, encryption, etc.).
• Previous experience working in industries with heavy field operations, mobile workforce, or industrial/maintenance context (advantageous given United Safety's dispersed teams).
• Ability to collaborate with external vendors or third-party service providers for hardware, software, or infrastructure support.

Benefits
What We Offer / Environment (Optional Section)

• Opportunity to work with a global safety-solutions provider with diverse clients and industries (mining, marine, tunnelling, transport, etc.).
• Engagement with multi-disciplinary teams, including field technicians, engineers, maintenance crews — providing a varied, dynamic support environment.
• A remote/off-shore role with responsibility, autonomy, and potential for growth as part of the broader United Safety IT/Operations network.
• SSS, PHIC, HDMF, HMO

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