Loan Officer

12 hours ago

Taguig, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time A$60,000 - A$80,000 per year

Official role title: Loan Support Officer

About the Role:

We are seeking a detail-oriented and proactive Mortgage Loan Processor with Australian mortgage background to support our home loan operations from Conditional Approval to Settlement. You'll play a key role in reviewing loan documentation, coordinating with stakeholders, and ensuring compliance with lending policies and processes.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Review and validate loan documentation (e.g., conditional documents, valuation reports, title searches).
  • Coordinate mortgage insurance processing and employer/borrower verifications.
  • Provide timely updates to brokers and internal stakeholders via phone and email.
  • Monitor and action shared inbox communications and maintain accurate records.
  • Assist underwriters with reworks and ad hoc processing tasks to ensure timely settlements.

About You

  • You have hands-on experience in Australian mortgage processing or a related financial services role.
  • You understand the end-to-end loan process, including credit policy and compliance requirements like the Privacy Act.
  • You're a clear and confident communicator, with a customer-first approach and the ability to build strong relationships.
  • You're highly organised and detail-oriented, able to manage multiple tasks and deadlines in a fast-paced environment.
  • You're tech-savvy, comfortable using Microsoft Office and loan processing systems, and can work independently with minimal supervision.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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