Senior Fund Administrator

Job title: Senior Fund Administrator - Financial

Category: Digital Customer Experience

Work Set-up: Taguig (100% Onsite)

Work shift: Graveyard/Night shift

Salary range: Php 30,000 -33,000 + Joining Bonus

Parallel Job Titles: Investment Analyst, Wealth Operation Analyst, Fraud Analyst, KYC (Back Office/Processor)

Non-negotiables:

• Minimum of 2 years of experience in handling back Office supporting wealth management, insurance.

or 4 Years BPO Experience handling financial Account

• Availability: Willing to work onsite at McKinley Hill, Taguig and amenable to a graveyard shift.

Position Description:

The Senior Fund Administrator (Back Office - Financial) plays a critical role in providing high-quality, dependable service by efficiently processing and indexing client requests with a commitment to same-day completion. This role emphasizes precision and efficiency to enhance the client experience, ensuring every interaction aligns with our standards of service excellence. The ideal candidate will be proactive in maintaining high levels of quality, supporting our goal of delivering seamless and exceptional service to all clients.

Your future duties and responsibilities:

• Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio.

• Processes and/or reconcile varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions, escalates appropriately. May interact with customers and have assigned accounts or portfolio.

• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

• Maintain accurate records of transactions, ensuring all data is up-to-date and accessible for auditing or review purposes.

• Monitor account activity and proactively identify discrepancies, initiating corrective actions to maintain data integrity and account accuracy.

• Support compliance efforts by adhering to all regulatory requirements and company standards, reporting any irregularities to management promptly.

Required qualifications to be successful in this role:

• College undergraduates and bachelor's degree holders (and/or higher educational attainment) are welcome to apply

• At least 4-year relevant work experience handling a Financial back office account (e.g., banking, financial institutions, insurance, mortgage, loans)

• Preferably a solid background in back office work (i.e., processing, verifying, recording, and auditing document and transactions, following different work processes, navigating different tools, and maintaining accuracy and data integrity

• Preferably worked in a BPO, Shared Service, or similar industry

• Amenable to work on a graveyard shift and 100% onsite in McKinley, Taguig

Other Expectations:

• Should not be a job hopper who only stays for less than a year per company

• Must not be a present or former employee of CGI

• Can start immediately is preferred

Skills:

• Transaction Processing – Proficiency in executing and managing varied transactions using standard procedures with a high degree of accuracy.

• Attention to Detail – Strong ability to review and verify documents, identify discrepancies, and ensure completeness and compliance with established standards.

• Analytical Skills – Capacity to analyze moderately complex transactions, identify patterns, and resolve issues or escalate as necessary.

• Portfolio Management – Experience in managing large, sensitive accounts, with an understanding of how to handle specialized products or functional areas.

• Problem-Solving – Ability to identify issues within processes, conduct thorough research, and implement or recommend corrective actions.

• Communication Skills – Globally comprehensible communication skill to cater request from global clients.

• Time Management – Skill in managing multiple transactions and tasks efficiently to meet deadlines and service level agreements.

• Documentation and Record-Keeping – Expertise in maintaining accurate, up-to-date records of transactions to ensure data integrity and accessibility.

• Compliance and Regulatory Awareness – Familiarity with regulatory requirements and company policies, with a commitment to upholding these standards in all transactions.

Skills:

Analytical Thinking

Detail-oriented

Wealth Management