IT CRM Rollout Consultant

2 weeks ago

Manila, National Capital Region, Philippines VISEO ASIA Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Interactions with central IT BUILD team, central business and local business users
  • Workday split = 70% IT CRM project management and 30% UAT and testing (SQL, GCP, Adobe Campaign...)
  • Datawarehouse SQL/json
  • GCP (Google Cloud Platform) using big query (Raw data & aggregate calculations and KPIs)
  • Adobe Campaign classic v8 & Salesforce Marketing Cloud (one-shot email branding, triggers automation, real-time emails…)
  • Roll out new brands, new countries or new CRM features
  • Kick off & project management
  • Apply the CRM and technical Build specifications
  • Support & follow the development team in the roll out process
  • Perform technical & integration tests (UAT, end-to-end)
  • Manage the go live, monitoring
  • Onboard the business users

Profile:

  • From 3 years of experience in CRM context (data model configurations & specifications writing, integration flows)
  • Project management in an IT and Agile context, coordination of teams (developers, POs, etc.)
  • Know how to prioritize, organize, follow-up your project and meets the deadlines and deliverables
  • Experience on Marketing Automation tool Adobe Campaign classic v8 or Salesforce Marketing Cloud
  • Experience on Google Cloud Platform & Bigquery
  • Experience Retail Industry knowledge with ecommerce and loyalty use cases
  • CRM marketing campaign management
  • JavaScript knowledge
  • Consulting posture and communication with both IT teams and Marketing business users
  • Friendly mindset to onboard the teams on your projects and meet deadlines
  • Project documentation, Confluence, ServiceNow/Jira
  • Good technical background
  • Full hands-on experience on CRM tools (Salesforce or Adobe)
  • Good level on SQL to query and conduct the tests on the DWH, GCP & Adobe databases
  • Knowledge of APIs, flat file transfer, Postman integrations
  • Anticipate potential impacts: omnichannel, GDPR…
  • Fluency in English

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