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Microsoft Dynamics 365

2 weeks ago

Manila, National Capital Region, Philippines Clicktek Consulting, Inc Full time

Role Overview

  • Assume end-to-end ownership of our Dynamics 365 CRM landscape, encompassing design, development, governance, and integration. You will spearhead solution architecture in the absence of a dedicated CRM architect, craft high-impact Sales and Customer Service customizations, and ensure seamless data flow between CRM, eCommerce, and ERP systems.
  • Full-time, WFH within the Philippines, mid-shift/US-overlap schedule, 13th-month pay, HMO (employee) and company-provided WFH equipment.
  • ₱100,000 – ₱150,000 per month

Key Responsibilities

  • Solution Governance – Translate sales, service, and marketing requirements into robust functional and technical designs; define the CRM roadmap and architectural guardrails.
  • D365 CRM Development – Build and extend model-driven apps, plugins, custom workflows, Power Automate flows, JavaScript, PCF controls, and .NET-based integrations within Dataverse.
  • D3365 CRM - Work with different stakeholders to support Marketing requirements and development (i.e. Email, Campaign, Sites Integration)
  • Business Partnering – Engage directly with Sales, Customer Care, and Marketing leaders, advising on best-practice configuration, security roles, and process automation.
  • eCommerce & ERP Alignment – Design dual-write mappings and API integrations to synchronize customer, order, and payment data across CRM, FinOps, and Shopify/commercetools storefronts.
  • Documentation & Standards – Produce functional specs, technical design documents, and SOPs; codify coding standards and DevOps policies for CRM deployments.
  • DevOps & Release Management – Manage Azure DevOps or GitLab pipelines for solution packaging, automated testing, and ALM (managed/unmanaged solutions).
  • Integration Leadership – Orchestrate integrations using Azure Functions, Service Bus, Logic Apps, and Boomi to maintain data fidelity across platforms.
  • Mentorship – Coach junior developers and analysts, fostering a culture of continuous improvement and customer-centric design.

Core Qualifications

  • 7+ years of Dynamics 365 CRM/CE (Customer Engagement) development, covering Sales, Customer Service, and related modules.
  • Mastery of C#/.NET, JavaScript, Plugin/Workflow assemblies, Dataverse APIs, and Power Platform tooling.
  • Strong SQL Experience and Knowledge
  • Demonstrated architecture ownership in multi-entity, multi-currency CRM deployments.
  • Strong grasp of Dual-write, Azure Integration Services, and middleware patterns (Boomi, Logic Apps).
  • Experience with CI/CD and ALM for Dynamics 365 managed solutions via Azure DevOps or GitLab/GitHub Actions.
  • Fluent in English; able to articulate complex CRM concepts to U.S. and Australian stakeholders.
  • Willing to work mid-shift to graveyard hours for global collaboration and release windows.

Preferred / Nice-to-Have

  • Power Apps Portals/Power Pages or Omnichannel for Customer Service experience.
  • Familiarity with Shopify APIs or other eCommerce frameworks.
  • Certifications: MB-400 D365 Developer, MB-210 CRM Functional Consultant, or Power Platform Developer Associate.