Japanese Bilingual

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation,our teams implementdata, technology, and AI to create tomorrow, today. Get to know us atand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of [Process Developer], [ Japanese Bilingual]

In this role, you will be responsible for handling customer inquiries, receiving complaints, and providing information. Their role focuses on delivering high-quality, empathetic support to customers worldwide.

Responsibilities

• Handle email, back office, inbound and outbound calls from customers regarding healthcare plans, benefits, claims, and services.

• Ability to communicate in written and verbal for both English and Japanese

• Comprehension on customer inquiry is a must

• Assist customers in resolving issues related to claims processing, coverage, and pre-authorization.

• Provide information about plan details, billing, and policy updates.

• Document all interactions and resolutions in the system.

• Follow established workflows for escalating complex cases to team facilitators or their supervisors.

• Maintain up-to-date knowledge of client's products and services

Qualifications we seek in you

Minimum Qualifications / Skills

• Strong verbal and written communication skills in both English and Japanese

• Ability to multitask in a fast-paced environment.

• Problem-solving abilities and attention to detail.

• Familiarity with healthcare insurance systems and terminology.

• Empathy and patience in dealing with customer inquiries

Preferred Qualifications/ Skills

• Able to work under minimal supervision

• Amendable to work in shifting schedules, holidays and weekends

• Willing to work in 100% onsite work setup

• Proficient in Microsoft Office applications (Excel and Powerpoint)

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.