Claims & Arbitration Associate

24 hours ago


Pasig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full time ₱250,000 - ₱500,000 per year

Job Summary:

The Claims & Arbitration Associate is responsible for handling and resolving shipment-related claims, including lost, damaged, delayed, or incomplete parcels. The role ensures that all claims are investigated thoroughly, documented accurately, and resolved within the company's service standards. The position requires strong analytical skills, attention to detail, and effective coordination with various logistics teams.

Key Responsibilities:

  • Process and evaluate 
    claims for lost, damaged, or incomplete shipments
     within specified timelines.
  • Conduct 
    investigations
     by coordinating with hubs, warehouses, riders, and other logistics teams.
  • Gather and verify all necessary 
    supporting documents
    , such as PODs, images, reports, and waybill details.
  • Prepare and maintain 
    claim reports
    , investigation summaries, and documentation for audit purposes.
  • Communicate claim findings and updates to internal teams, clients, and customers when necessary.
  • Recommend appropriate 
    resolutions or reimbursements
     based on company policies and investigation results.
  • Monitor 
    pending and unresolved claims
     and ensure timely follow-ups.
  • Identify recurring issues (e.g., packaging problems, routing errors) and escalate them to the concerned department.
  • Assist in improving claims processes to increase 
    accuracy, speed, and customer satisfaction
    .
  • Ensure compliance with company SOPs, data privacy, and logistics standards.


  • Pasig, National Capital Region, Philippines J&T Express Full time ₱900,000 - ₱1,200,000 per year

    ABOUT YOUBachelor's Degree in operations management.With at least 1 year of experience in claims and arbitration, preferably in a related field.Proficient in Microsoft Office and relevant software.Keen to details can manage large volumes of data.Excellent in verbal and written communication skills, with the ability to explain claims validation and...

  • claims associate

    5 days ago


    Pasig, National Capital Region, Philippines PH Global Jet Express Full time ₱80,000 - ₱120,000 per year

    Generally responsible for reviewing client claims, determining allowable benefits, and escalate disputes to Arbitration unit to ensure smooth claims process and customer satisfaction.QUALIFICATIONS1.     Bachelor's Degree in Business Studies, Business Administration or any related business course2.     At least 1 year relevant work experience in...


  • Pasig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full time ₱80,000 - ₱120,000 per year

    Job Summary:The Recovery Operations Assistant supports the logistics team in managing and resolving operational disruptions, customer claims, and recovery processes. This role ensures timely resolution of issues, accurate documentation, and effective coordination with internal teams and clients to maintain service quality and minimize losses.Key...


  • Pasig, National Capital Region, Philippines PH Global Jet Express Full time ₱180,000 - ₱360,000 per year

    Finance Associate prepares and reviews financial information. He/she manages account records, process transactions, and analyze financial data. He/she also advise Finance Officers, Team Leaders and internal departments on best practices to ensure compliance in financial regulations.QUALIFICATIONS1.     Bachelor's degree in Accountancy, Accounting...


  • Pasig, National Capital Region, Philippines J&T Express Full time ₱900,000 - ₱1,200,000 per year

    Customer Service Supervisor is responsible for managing the entire Customer Service Unit, as well as, customer queries and complaints via our company hotline, social media, and email channels. Customer Service Supervisor also processes modifications on the route or parcels and escalate complaints across a number of communication...

  • Finance Associate

    2 weeks ago


    Pasig, National Capital Region, Philippines YUNYI TRANSPORTATION INC Full time

    Job SummaryWe are looking for a meticulous and proactive Fleet Admin-Finance Associate to join our growing team. This role plays a key part in managing and validating employee expense reimbursements and business-related financial transactions. The ideal candidate will ensure all reimbursements are processed promptly, accurately, and in full compliance with...

  • HR Associate

    5 days ago


    Pasig, National Capital Region, Philippines GoGBS Full time ₱200,000 - ₱250,000 per year

    As an HR Associate, you will be responsible for managing and administering employee benefits programs and timekeeping processes, ensuring compliance with relevant regulations, and providing support and guidance to employees on their benefits options and timekeeping queries. This role involves working closely with HR and external vendors to deliver efficient...

  • HR Associate

    1 day ago


    Pasig, National Capital Region, Philippines Fluid Solutions Inc. Full time ₱20,000 - ₱25,000 per year

    Job NeedsThe leading supplier of Metal Working Fluids and Lubricantsfor the manufacturing industry is in search for…One (1) HR Associate-Pasig Cityto be part of our winning team.Job HighlightsPersonal and professional growthChallenging but fun working environmentTrainingJob ResponsibilitiesCollects and verifies employee attendance, processes payroll...


  • Pasig, National Capital Region, Philippines Unison Computer Systems Inc. Full time ₱250,000 - ₱350,000 per year

    We are looking for a meticulous and proactive Fleet Admin-Finance Associate to join our growing team. This role plays a key part in managing and validating employee expense reimbursements and business-related financial transactions. The ideal candidate will ensure all reimbursements are processed promptly, accurately, and in full compliance with company...

  • Finance Associate

    1 day ago


    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱400,000 - ₱600,000 per year

    We are seeking a meticulous and reliable Finance Associate to manage accounts payable and receivable functions for our growing business. The successful candidate will support cross-functional finance processes including payroll approvals, invoice management, expense tracking, and financial reporting. The role requires collaboration with both internal...