Claims and Arbitration Associate

1 week ago

Pasig, National Capital Region, Philippines J&T Express Full time ₱900,000 - ₱1,200,000 per year

ABOUT YOU

  1. Bachelor's Degree in operations management.
  2. With at least 1 year of experience in claims and arbitration, preferably in a related field.
  3. Proficient in Microsoft Office and relevant software.
  4. Keen to details can manage large volumes of data.
  5. Excellent in verbal and written communication skills, with the ability to explain claims validation and arbitration investigation.
  6. Strong background in Logistics Operations or E-Commerce.
  7. Strong problem analysis and resolution skills.
  8. Exceptional communication and interpersonal skills.
  9. Maintain composure in high-pressure and urgent situations, making wise decisions.
  10. Ability to collaborate with team members to handle complex claims cases.
  11. Possess a teamwork spirit, contributing to overall service excellence.

ABOUT THE ROLE

  1. Responsible for handling claims arising from courier services, including but not limited to goods loss, delays, and damages.
  2. Review claim documents and evidence provided by customers or platforms, ensuring completeness and accuracy.
  3. Maintain and manage claims files, ensuring they are achieved and stored according to company standards.
  4. Track and follow up on the progress of claims processing to the regional claims.
  5. Compute the delays using the platform of the SLA.
  6. Make fair, reasonable, and enforceable arbitration decisions by the company's claims policy and relevant regulations.
  7. Facilitate communication between disputants to guide parties toward mutual agreement.

WORKING CONDITIONS

  1. Work from 8:30 AM to 5:30 PM, inclusive of lunch break (1 hour) and coffee breaks (15 minutes); reporting during weekends and holidays\
  2. Fieldwork and branch visits.
  3. Operate a computer by entering data and preparing reports.
  4. Communicate with other departments, through JMS and clients to exchange information and prevent delays.

  • claims associate

    4 days ago

    Pasig, National Capital Region, Philippines PH Global Jet Express Full time ₱80,000 - ₱120,000 per year

    Generally responsible for reviewing client claims, determining allowable benefits, and escalate disputes to Arbitration unit to ensure smooth claims process and customer satisfaction.QUALIFICATIONS1.     Bachelor's Degree in Business Studies, Business Administration or any related business course2.     At least 1 year relevant work experience in...

  • Recovery Operations Assistant

    4 days ago

    Pasig, National Capital Region, Philippines PH Global Jet Express Inc. (J&T Express) Full time ₱80,000 - ₱120,000 per year

    Job Summary:The Recovery Operations Assistant supports the logistics team in managing and resolving operational disruptions, customer claims, and recovery processes. This role ensures timely resolution of issues, accurate documentation, and effective coordination with internal teams and clients to maintain service quality and minimize losses.Key...

  • Claims Finance Associate

    7 days ago

    Pasig, National Capital Region, Philippines PH Global Jet Express Full time ₱180,000 - ₱360,000 per year

    Finance Associate prepares and reviews financial information. He/she manages account records, process transactions, and analyze financial data. He/she also advise Finance Officers, Team Leaders and internal departments on best practices to ensure compliance in financial regulations.QUALIFICATIONS1.     Bachelor's degree in Accountancy, Accounting...

  • Member Service Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time ₱250,000 - ₱400,000 per year

    About the role Join our dynamic team We are seeking an enthusiastic and customer-focused Member Service Associate to play a crucial role in providing exceptional support to our valued members. As a Member Service Associate, you will be responsible for handling inquiries, resolving issues, and ensuring the satisfaction of our healthcare plan participants....

  • Call Center Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines J&T Express Full time ₱900,000 - ₱1,200,000 per year

    Customer Service Supervisor is responsible for managing the entire Customer Service Unit, as well as, customer queries and complaints via our company hotline, social media, and email channels. Customer Service Supervisor also processes modifications on the route or parcels and escalate complaints across a number of communication...

  • Finance Associate

    1 week ago

    Pasig, National Capital Region, Philippines YUNYI TRANSPORTATION INC Full time

    Job SummaryWe are looking for a meticulous and proactive Fleet Admin-Finance Associate to join our growing team. This role plays a key part in managing and validating employee expense reimbursements and business-related financial transactions. The ideal candidate will ensure all reimbursements are processed promptly, accurately, and in full compliance with...

  • Accounting Associate

    4 days ago

    Pasig, National Capital Region, Philippines UNICON Insurance and Reinsurance Brokers Full time ₱400,000 - ₱480,000 per year

    Company DescriptionUNICON Insurance and Reinsurance Brokers Corporation started as a subsidiary of JG Summit Holdings, Inc. and was founded by Mr. John Gokongwei, Jr. to cater to the insurance needs of the conglomerate. Initially a part of the Universal Consolidated Group, it was registered as an insurance broker on August 13, 1980. UNICON has grown to...

  • Accounting Associate

    4 days ago

    Pasig, National Capital Region, Philippines UNICON Insurance and Reinsurance Brokers Corporation Full time ₱250,000 - ₱450,000 per year

    Company DescriptionUNICON Insurance and Reinsurance Brokers Corporation started as a subsidiary of JG Summit Holdings, Inc. and was founded by Mr. John Gokongwei, Jr. to cater to the insurance needs of the conglomerate. Initially a part of the Universal Consolidated Group, it was registered as an insurance broker on August 13, 1980. UNICON has grown to...

  • HR Associate

    4 days ago

    Pasig, National Capital Region, Philippines GoGBS Full time ₱200,000 - ₱250,000 per year

    As an HR Associate, you will be responsible for managing and administering employee benefits programs and timekeeping processes, ensuring compliance with relevant regulations, and providing support and guidance to employees on their benefits options and timekeeping queries. This role involves working closely with HR and external vendors to deliver efficient...

  • Junior Associate

    4 days ago

    Pasig, National Capital Region, Philippines Tancinco and Mangco Law Office Full time ₱150,000 - ₱250,000 per year

    Tancinco and Mangco Law Office is looking for an associate to join our growing team. We are looking for lawyers who are proficient in Litigation, Labor, Tax, Corporate and Commercial Law practice. Qualified candidates will be offered a competitive package adjusted according to the level of experience that they will bring to the firm.For more information,...