Retail Store Officer

1 week ago

Malolos, Central Luzon, Philippines Smart Communications, Inc. Full time ₱250,000 - ₱500,000 per year

WITH SALES EXPERIENCE, CAN WORK ONSITE IN MALOLOS, AND CAN START ASAP

EDUCATION

  • College graduate (preferably in Sales and Marketing, Business Management, or related fields).

WORK EXPERIENCE

  • Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).

DUTIES & RESPONSIBILITIES

Drives Profitability

  • Achieves targets through comprehensive digital solutions for customers.
  • Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
  • Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment.
  • Conducts proactive retention calls via Cosmo.

Delivers Customer Experience

  • Ensures first contact resolution and meets quality and customer service metrics by:
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication.
  • Handling requests and complaints, providing appropriate solutions and alternatives for first contact resolution.
  • Consistently executing the Customer Journey within prescribed standards.
  • Proactively soliciting customer feedback regarding service quality.
  • Maintaining existing customer relationships and advocating VIP handling.

Customer Relationship Management

  • Builds long-term relationships with customers.
  • Responds to and handles inquiries, requests, and complaints from assigned accounts.
  • Acquires new customers from existing ones through cross-selling and upselling.

Operations Management

  • Adheres to the following processes/guidelines to effectively perform the job:
  • Daily routine for CSOs (dependent on the type of store format assigned).
  • Sales, aftersales, cashiering, and inventory business processes.
  • Ensures compliance in monitoring and resolving:
  • Post-review findings.
  • Individual inventory variance.
  • Pending transactions in individual worklists.
  • Manages inventory operations (as needed for LCSO assigned as IO reliever).
  • Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
  • Handles infinity sales and aftersales transactions.
  • Assists customers virtually via MS Bookings and Virtual Frontline Appointment.
  • Supports other customer interfacing groups as needed (e.g., social media, hotline).

LOCATION

Malolos City, Bulacan

  • Administration Officer

    6 days ago

    Malolos, Central Luzon, Philippines Robinsons Department Store Full time ₱800,000 - ₱1,200,000 per year

    JOB RESPONSIBILITIES:Good knowledge and understanding of the engineering maintenance, housekeeping, and security operations.Ensures that all areas of responsibility are kept clean and tidy according to the highest sanitary and cleanliness standards.Ensures that all electrical, refrigeration and mechanical facilities, equipment, tools and fixtures are...

  • Channel Marketing Officer

    1 week ago

    Malolos, Central Luzon, Philippines Cosmetique Asia Corp. Full time ₱900,000 - ₱1,200,000 per year

    For interested applicants, you may send your resume at Job DescriptionPlan and execute trade marketing strategies to increase brand visibility and sales in retail channels.Develop and implement trade promotions and in-store activities aligned with brand objectives.Coordinate with sales and brand teams to ensure successful rollout.Work closely with...

  • Cashier/Customer Service _Malolos

    2 weeks ago

    Malolos, Central Luzon, Philippines NewStar Shopping Mart Inc. Full time ₱192,000 per year

    The Cashier is responsible for handling all point-of-sale transactions accurately and efficiently, ensuring proper application of promotions and compliance with standard cashiering procedures. This role contributes to delivering a smooth, courteous, and customer-focused checkout experience, while maintaining cleanliness and order at the counter area.With...

  • Sales Associate- Robinsons Malolos

    6 days ago

    Malolos, Central Luzon, Philippines Protemps Incorporated Full time ₱104,000 - ₱130,878 per year

    At least high school graduate or completed vocational in any field.With at least 6 months of experience in retail sales.Customer oriented and sales drivenPleasing personalityExcellent sales and communication skillsJob Description:Promote a company's products or services through excellent customer service.Welcoming customers into the store.Ensure high levels...

  • Shift Manager

    1 week ago

    Malolos, Central Luzon, Philippines RMR Group of Companies Full time ₱300,000 - ₱600,000 per year

    Duties and Responsibilities:Ensures and is accountable for the profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies, and expenses.Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating...

  • Collection & Recovery Supervisor (MBD)

    6 days ago

    Malolos, Central Luzon, Philippines Radiowealth Finance Company Full time ₱900,000 - ₱1,200,000 per year

    Join us and discover a career where the perks extend far beyond the ordinaryJob DescriptionGeneral Role DescriptionThe Collection & Recovery Supervisor (CRS) acts as the "troubleshooter" in Branch Operation by going after delinquent and hardcore accounts. He reports directly to the District Manager while functionally to HO Collections Group.His primary...

  • Research & Development Specialist - Foodline

    6 days ago

    Malolos, Central Luzon, Philippines Cosmetique Asia Corporation Full time

    JOB PURPOSETo translate concepts and strategic launch plans of the company into products which pass the numerous criteria set for such a launch/product.To evaluate ingredients and packaging materials suitable for the formulation/recipe and within required quality and cost criteria.To develop formulations/recipes for the category and fill up bank with...

  • Office Housekeeper/Stockman

    2 weeks ago

    Malolos City P, Philippines AK5+ Interior Design Full time ₱180,000 - ₱240,000 per year

    The Office Housekeeper / Stockman is responsible for maintaining the cleanliness, orderliness, and sanitation of the office, as well as assisting in the safekeeping, monitoring, and issuance of company materials and supplies. This position ensures that the workplace is clean, organized, and well-stocked at all times.Duties and Responsibilities:Housekeeping...