Retail Store Officer
1 week ago
WITH SALES EXPERIENCE, CAN WORK ONSITE IN MALOLOS, AND CAN START ASAP
EDUCATION
- College graduate (preferably in Sales and Marketing, Business Management, or related fields).
WORK EXPERIENCE
- Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent).
DUTIES & RESPONSIBILITIES
Drives Profitability
- Achieves targets through comprehensive digital solutions for customers.
- Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
- Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment.
- Conducts proactive retention calls via Cosmo.
Delivers Customer Experience
- Ensures first contact resolution and meets quality and customer service metrics by:
- Identifying and assessing customers' needs to achieve satisfaction.
- Building sustainable relationships of trust through open and interactive communication.
- Handling requests and complaints, providing appropriate solutions and alternatives for first contact resolution.
- Consistently executing the Customer Journey within prescribed standards.
- Proactively soliciting customer feedback regarding service quality.
- Maintaining existing customer relationships and advocating VIP handling.
Customer Relationship Management
- Builds long-term relationships with customers.
- Responds to and handles inquiries, requests, and complaints from assigned accounts.
- Acquires new customers from existing ones through cross-selling and upselling.
Operations Management
- Adheres to the following processes/guidelines to effectively perform the job:
- Daily routine for CSOs (dependent on the type of store format assigned).
- Sales, aftersales, cashiering, and inventory business processes.
- Ensures compliance in monitoring and resolving:
- Post-review findings.
- Individual inventory variance.
- Pending transactions in individual worklists.
- Manages inventory operations (as needed for LCSO assigned as IO reliever).
- Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
- Handles infinity sales and aftersales transactions.
- Assists customers virtually via MS Bookings and Virtual Frontline Appointment.
- Supports other customer interfacing groups as needed (e.g., social media, hotline).
LOCATION
Malolos City, Bulacan
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