Customer Service Representative

4 days ago

Clark Freeport Zone Pampanga, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking a passionate and dedicated Customer Service Representative - Financial Associates to join our team based in the Clark Freeport Zone Pampanga. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the finance industry.

What you'll be doing

  • Handle inbound customer inquiries and requests via telephone, email, and chat channels
  • Provide accurate and timely information to customers about financial products and services
  • Assist customers with account-related tasks, such as balance inquiries, transaction history, and product applications
  • Resolve customer issues and concerns in a professional and empathetic manner
  • Maintain detailed records of customer interactions and follow up as needed
  • Collaborate with cross-functional teams to ensure efficient and effective customer service
  • Continually seek opportunities to improve customer experience and operational efficiency

What we're looking for

  • At least 1 year of experience in a customer service or call centre environment, preferably in the financial services industry
  • Strong communication and interpersonal skills, with the ability to listen actively and respond to customers effectively
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficient in using computer systems and software, including customer relationship management (CRM) tools
  • Commitment to continuous learning and professional development
  • Fluency in English and the ability to communicate clearly and confidently

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance coverage
  • Retirement plan contributions
  • Opportunities for career growth and development
  • Flexible work arrangements and work-life balance initiatives
  • Team-building activities and social events

About us

Talent Outsourcing Channel Solutions' is a leading provider of outsourcing and contact centre services, serving a wide range of industries. Our mission is to deliver exceptional customer experience and support to our clients, while creating a positive and inclusive work environment for our employees. With a strong focus on innovation and continuous improvement, we are committed to being the partner of choice for our clients and the employer of choice for our team.

If you are excited about the prospect of joining our dynamic team, we encourage you to apply now

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