Knowledgebase Lead

2 weeks ago

Ortigas Metro Manila, Philippines Datamatics Full time ₱900,000 - ₱1,200,000 per year

We are looking for a Knowledgebase Lead who will maintain, and optimizing our company's knowledge management system. This role is key in ensuring that both our customers and internal teams have access to accurate, up-to-date, and easy-to-navigate information resources.

Job Responsibilities:

* A knowledge base manager, on the other hand, is more focused on the practical aspects of managing a knowledge base, which is a central repository of information. They ensure that the knowledge base system is effectively maintained and serves its intended purpose.

* Knowledge base managers are responsible for adding, updating, and organizing content within the knowledge base. This includes creating articles, FAQs, and documentation and making sure they are up-to-date.

They may provide user support, assisting team members in finding relevant information within the knowledge base and troubleshooting any issues related to its use.

* Knowledge base managers often handle the technical aspects of the knowledge base software, such as configuring access permissions, optimizing search functionality, and ensuring data security.

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