Security Service Lead

Overview

Security Service Lead (MSP, AU, Homebased)

Salary: P150,000-P200,0000 (Monthly Package)

Schedule: Monday- Friday (6:00 AM - 3:00 PM PHT)

What are we looking for?

• Previous role with an IT&T System Integrator or Managed Services Provider (MSP).
• 5+ years in a security application role or at least 10+ years in an infrastructure or security role specialising in Cyber Security.
• Current Azure Security Engineer or M365 Security Administrator certification.
• Rapid7, CrowdStrike certifications and/or at least 2 other security application vendor related industry certs.
• Industry experience working within the ITIL framework (ITIL certifications highly regarded).

• Establish and manage the Managed Services Practice within the security application space whereby managed services teams are managing and supporting services aligned to best practices.
• Provide oversight and recommendations for the Security Applications operations and technologies used by all Managed Services Customers.
• Ensure best practice design, implementation, and management of security applications are met by teams delivering solutions.
• Be a key Security application resource during major security related incidents and drive the incident to resolution while providing clear communication to our customers.
• Be accountable for end-to-end delivery of Security Services, from creation to ensuring alignment with service commitments.
• Serve as the key liaison between vendors, customers, and internal delivery teams—driving collaboration.
• Ensure identification of service delivery gaps against expectations, while proactively uncovering opportunities to align and attach relevant service catalogue offerings based on customers\' licensing requirements.
• Work with the bA Cloud & Security Practice Lead to productise security application offerings and determine how these are delivered within our operational departments.
• Support sales with RFP responses and enhance managed services teams by embedding a security-first approach into all deliverables—driving improvements.
• Generate new opportunities and billable work within the security application space by focusing on proactive activities, developing new services, and extending existing services.
• Create and maintain guidelines and structure for technical documentation and knowledgebase (KB) articles while owning and contributing to knowledge.
• Work closely with Professional Services on defining and delivering on guidelines, processes and documentation for the successful handover and on-boarding of security application solutions to Managed Services.
• Document and keep up to date guides and processes in Confluence on security application vendor details and escalation procedures.

• Medical, Dental Coverage and Life insurance from day 1 of employment with 2 HMO dependents
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila — the Mega Tower, EDSA

Join ConnectOS now

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We are a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Mid-Senior level

• Full-time

• Other, Information Technology, and Management

• Outsourcing and Offshoring Consulting