Product Support Specialist

18 hours ago

Metro Manila Philippines Buscojobs Full time

Job Description

Position Overview

Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? We are looking for a Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines to provide quality product support to Thomson Reuters - Confirmation customers.

About the Role

In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:

  • Act as the point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media.
  • Resolve all technical and service issues related to Confirmation products using strong customer service, problem solving, technical thinking, and discretion to ensure customer satisfaction and business success.
  • Accurately document all customer contacts, resolution steps, and gather feedback to enhance products and services.
  • Meet department metrics; report and escalate issues leading to recurring technical problems.
  • Continuously improve technical aptitude and customer service skills, identify workflow efficiencies, and suggest policy/procedure changes.
  • Develop or suggest Knowledgebase articles for internal and external users and create support documentation as needed.
  • Educate self and colleagues on new releases, test functionality, and report issues found during product releases.
  • Promote usage of the public help center to encourage self-service.
  • Provide customer service & technical assistance via phone, e-mail, or other media as assigned; escalate top-priority, production-critical issues.
  • Achieve quality and productivity metrics while delivering a smooth customer experience and proactively learn new features.

About You

You're a fit for the role if your background includes:

  • Fluent written and verbal communication in Spanish and English
  • Minimum: 1 year in a customer-facing role; 2- or 4-year technical degree preferred
  • Experience in customer support via phones, emails, or in person; experience with Microsoft Office
  • Strong problem solving, analysis, design, and testing skills
  • Quick learner, eager to leverage new technologies in a dynamic team
  • Commitment to customers; proven experience owning issues to resolution
  • Ability to work in a team and independently in a fast-paced environment

This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr

  • Production Support Specialist

    17 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist – Mandaluyong Posted 1 day ago OpenText is a global leader in information management. This role provides technical and production support for OpenText Fax2Mail and MessageReach products, handling customer inquiries and ensuring timely resolutions in a production environment. Responsibilities Provide technical support to...

  • Product Support Specialist

    2 weeks ago

    , Metro Manila, Philippines LeapFroggr Full time

    Posted 7 days ago and deadline of application is on 5 Jan Recruiter was hiring 3 days ago We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer...

  • Associate Production Support Specialist

    17 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate Production Support Specialist Makati, National Capital Region OpenText Posted today Overview OpenText is a global leader in information management. OpenText values innovation, collaboration, and a customer-focused culture. AI powers our work, and we seek talent to help shape the future of information management. OpenText is committed to an...

  • Product Specialist

    2 weeks ago

    , Pangasinan, Philippines HRSI Human Resource Specialist Inc. Full time

    Overview Employee Recognition and Rewards | Incentives | Government Mandated Benefits | Professional Development | Job Training | Maternity & Paternity Leave, Solo Parent Leave Responsibilities Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries. ...

  • Production Support Specialist

    18 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Production Support Specialist Cloudfax jobs in Navotas, National Capital Region ₱ - ₱ Y Columbia International Food Products Inc Posted today Job Description JOB QUALIFICATIONS: Must be a graduate of BS in Food Technology, Chemistry, Chemical Engineering, or a related field. At least 1 year of work experience in a related field is...

  • Product Specialist

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Quality Assurance and Product Specialist Pasig, Palawan Aspiree Inc. Posted today Responsibilities You will be the main point of contact for production issues escalation and functionality enquiries from our Customer Support Team, Operations, and Sales Experience on testing features involving user interface enhancements and functionality upgrades Experience...

  • Product Specialist

    2 weeks ago

    , La Union, Philippines HRSI Human Resource Specialist Inc. Full time

    Overview On-site - La Union | No Experience Required | High/Senior High School | Contract Job Description Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries. Qualifications High school graduate or equivalent With experience in retail sales or customer...

  • Revit Specialist

    2 weeks ago

    , Metro Manila, Philippines Support Studios Manila Full time

    Overview Revit Specialist / Architect (Mandaluyong City, Philippines) — Full Onsite Are you a Revit pro ready to take your architectural skills global? We’re looking for a Revit Specialist / Architect to deliver high-quality designs, detailed documentation, and innovative solutions across a growing portfolio of projects. What You’ll Do Develop...

  • Production Support Specialist

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist - Tech Taguig, National Capital Region • Ingram Micro Job Description Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in...

  • Product Specialist

    1 week ago

    , Metro Manila, Philippines Thumbtack Full time

    Thumbtack is hiring for a Product Specialist to support Product Operations. This role focuses on triaging bugs, validating and analyzing user feedback, and driving product improvements to deliver a high-quality user experience. Overview The Product Operations team bridges users and product teams, bringing operational rigor and user advocacy to product...