Product Support Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description

Position Overview

Are you passionate about bringing your experience to a world-class company that is market-leading for both content and technology? We are looking for a Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines to provide quality product support to Thomson Reuters - Confirmation customers.

About the Role

In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:

  • Act as the point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media.
  • Resolve all technical and service issues related to Confirmation products using strong customer service, problem solving, technical thinking, and discretion to ensure customer satisfaction and business success.
  • Accurately document all customer contacts, resolution steps, and gather feedback to enhance products and services.
  • Meet department metrics; report and escalate issues leading to recurring technical problems.
  • Continuously improve technical aptitude and customer service skills, identify workflow efficiencies, and suggest policy/procedure changes.
  • Develop or suggest Knowledgebase articles for internal and external users and create support documentation as needed.
  • Educate self and colleagues on new releases, test functionality, and report issues found during product releases.
  • Promote usage of the public help center to encourage self-service.
  • Provide customer service & technical assistance via phone, e-mail, or other media as assigned; escalate top-priority, production-critical issues.
  • Achieve quality and productivity metrics while delivering a smooth customer experience and proactively learn new features.

About You

You're a fit for the role if your background includes:

  • Fluent written and verbal communication in Spanish and English
  • Minimum: 1 year in a customer-facing role; 2- or 4-year technical degree preferred
  • Experience in customer support via phones, emails, or in person; experience with Microsoft Office
  • Strong problem solving, analysis, design, and testing skills
  • Quick learner, eager to leverage new technologies in a dynamic team
  • Commitment to customers; proven experience owning issues to resolution
  • Ability to work in a team and independently in a fast-paced environment

This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr

  • Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Production Support Specialist – Mandaluyong Posted 1 day ago OpenText is a global leader in information management. This role provides technical and production support for OpenText Fax2Mail and MessageReach products, handling customer inquiries and ensuring timely resolutions in a production environment. Responsibilities Provide technical support to...

  • Product Support Specialist

    2 weeks ago

    , Metro Manila, Philippines LeapFroggr Full time

    Overview We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we\'re looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence. Responsibilities Customer Service...

  • Product Specialist

    5 days ago

    , Metro Manila, Philippines NEXUS TECHNOLOGIES INCORPORATED Full time

    Overview The Product Specialist for the specified products promotes the sales of their product line through the Account Managers. They accomplishes this with a marketing program that includes product knowledge and awareness; market analysis and identification of target accounts, sectors and industries; and product promotion and pre-sales product support. The...

  • Associate Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate Production Support Specialist Makati, National Capital Region OpenText Posted today Overview OpenText is a global leader in information management. OpenText values innovation, collaboration, and a customer-focused culture. AI powers our work, and we seek talent to help shape the future of information management. OpenText is committed to an...

  • Production Support Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Production Support Specialist Cloudfax jobs in Navotas, National Capital Region ₱ - ₱ Y Columbia International Food Products Inc Posted today Job Description JOB QUALIFICATIONS: Must be a graduate of BS in Food Technology, Chemistry, Chemical Engineering, or a related field. At least 1 year of work experience in a related field is...

  • Product Specialist

    7 days ago

    , Metro Manila, Philippines RV Group Phil. Branch Full time

    Job Summary: The Product Specialist is responsible for promoting and generating demand for the company’s pediatric product line , specifically designed for hospital use and endorsed by Pediatricians and Neonatologists . The position requires establishing strong professional relationships with medical experts, ensuring ethical and scientific promotion, and...

  • Product Specialist

    2 weeks ago

    , Metro Manila, Philippines Thumbtack Full time

    Join to apply for the Product Specialist role at Thumbtack Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete...

  • Clinical Applications And Product Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Clinical Application and Product Specialist (Respiratory Therapist)/Sleep Technician We are seeking a highly skilled and experienced Clinical Applications and Product Specialist to join our team. The successful candidate will have expertise as a Respiratory Therapist (RT)/Sleep Technician and a strong background in the clinical applications and...

  • Senior Product Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Dazzle Me — Product Specialist Posted 1 day ago Job Description Step Into Beauty With an FMCG Edge At Dazzle Me, we're shaping the future of beauty in the same fast-paced way leading FMCG brands win consumers: through speed, innovation, and consumer obsession. We're looking for a Product Specialist who wants to apply their FMCG experience in a dynamic,...

  • Mulesoft Production Support Specialist

    3 weeks ago

    , , Philippines Brixio Full time

    Overview Job Title: MuleSoft Production Support SpecialistLocation: Remote (Philippines)Work Schedule: Full-time night shift, 11:30 PM to 8:30 AM PHTContract Type: Long-term, Freelance / Full RemoteStart Date: End of October / early November Role Overview: We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident...