Customer Service Associate

6 days ago

Ortigas, Philippines Transcosmos Malaysia Sdn Bhd Full time ₱200,000 - ₱240,000 per year

Job Description

  • Respond quickly and politely to customer questions through live chat and phone calls, providing clear information about e-commerce products, orders, and services.
  • Handle complaints, solve problems, and escalate difficult issues when needed.
  • Maintain professionalism to ensure customers are satisfied with every interaction.
  • Record customer information and interactions accurately in the CRM system.
  • Follow company rules for handling inquiries and escalations.
  • Keep up to date with products, promotions, and company policies to assist customers well.
  • Meet goals for response time, problem resolution, and customer satisfaction.
  • Protect customer privacy and follow data protection policies.

Requirements

  • Experience in customer service, especially in call centers or e-commerce, is preferred but not required. New applicants are welcome.
  • Good communication skills in English and Tagalog, both spoken and written.
  • Able to handle multiple tasks and manage time well in a busy work environment.
  • Strong problem-solving skills and attention to detail.
  • Willing to work in shifts, including weekends and public holidays if needed.

Shift: 24/7 rotation, 5 working days and 2 days off on a rotating schedule

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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