Customer Relations Associate
4 days ago
Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER RELATIONS ASSOCIATE.
Who are we:
Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.
Customer Relations Associate Duties and Responsibilities:
- Prepare quotes and revisions
- Payment collection
- Scheduling of installation
- Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or in-person.
- Resolving customer issues efficiently or escalating complex problems to higher management when necessary.
- Providing detailed information about products, services, policies, and procedures to customers.
- Processing orders, returns, refunds, and payments accurately.
- Maintaining and updating customer records using Customer Relationship Management (CRM) systems.
- Collaborating with other departments, such as sales and technical teams, to ensure customers' needs are met.
- Monitoring customer feedback and participating in team meetings to improve service strategies.
- Handling customer complaints with empathy and professionalism, aiming to achieve full satisfaction.
- Sometimes participating in upselling or cross-selling efforts to support sales goals.
Qualifications:
- Preferably college graduate
- Proven experience in a similar role, 1-2 years ideally
- Strong verbal and written communication skills, with the ability to listen actively and respond clearly and politely to customers.
- Basic computer proficiency including familiarity with office software (e.g., MS Office), and data entry.
- Ability to manage time effectively, handle multiple tasks, and maintain accurate customer records.
- Willingness to undergo continuous learning and training programs; ability to work independently and as part of a team
- Willing to travel with team in case client needs some customer service support
Job Type Details:
- Full-time in Ortigas,
- 6 days a week
- Salary: between 17k-21k depending on experience
Job Type: Full-time
Pay: Php17, Php21,000.00 per month
Work Location: In person
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