Customer Service Assistant

1 week ago

Ortigas, Philippines ServiceMaster Full time ₱350,000 - ₱400,000 per year

Customer Service Officer/ Executive

Philippines (Hybrid, supporting Singapore)

The Role:

We are looking for a Customer Service Executive to support patients, payors, and corporate partners with customer service and personalised coordination of medical services. You'll assist customers via phone, email, and live chat with inquiries about medical appointments, admissions, and health examinations—resolving issues and ensuring a smooth, positive experience. The ideal candidate genuinely enjoys helping others and is dedicated to delivering excellent service.

Key Responsibilities:

  • Deliver responsive and professional support to patients and clients across various channels (phone, email, chat).
  • Provide accurate information and assistance with medical appointments, admissions, and general enquiries.
  • Coordinate additional support services such as referrals, transportation, visa letters, and interpreter services.
  • Work closely with internal teams to follow up on cases, resolve issues, and ensure smooth service delivery.
  • Record and maintain accurate customer information and interactions in the system.
  • Identify and escalate complex issues while working toward timely resolutions.
  • Share customer feedback and insights to help improve service processes.
  • Stay up to date on products, services, and promotions to better serve customers and support sales efforts.
  • Make outbound calls to follow up on enquiries and recommend suitable services when needed.
  • Build rapport with clients by showing empathy, professionalism, and a customer-first mindset.

Skills & Experience required:

· A diploma or degree in Healthcare, Communications, or a related field.

· At least 2 years' experience in customer service or healthcare coordination.

· Excellent communication skills in English; additional languages like Mandarin or Bahasa are a plus.

· Empathy, active listening, and a calm, solutions-focused approach.

· Strong organisation, time management, and problem-solving skills.

· Comfortable with Microsoft Office and customer support tools.

· Willing to work alternate Saturdays as part of a supportive team.

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Language:

  • English (Preferred)

Work Location: In person

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