Vendor Management Specialist

2 days ago

Paranaque City, Calabarzon, Philippines SF Express Philippines Inc. Full time ₱40,000 - ₱80,000 per year

Key Accountability:

  1. Agent Relationship & Coordination

  2. Act as the main point of contact for all assigned agents and third-party partners.

  3. Establish and maintain strong working relationships to ensure alignment with company standards and goals.

  4. Facilitate regular meetings, briefings, and communications with agents to discuss performance, issues, and improvement plans.

  5. Performance Monitoring & Evaluation

  6. Track and analyze agent performance based on KPIs such as service timeliness, accuracy, and customer satisfaction.

  7. Conduct periodic audits and assessments of agent operations.

  8. Provide performance feedback, identify problem areas, and recommend corrective actions or process improvements.

  9. Onboarding & Compliance

  10. Support onboarding of new agents, ensuring all documentation, contracts, and requirements are complete.

  11. Ensure agents comply with company policies, service standards, and legal requirements.

  12. Coordinate agent training sessions on company processes, systems, and compliance matters.

  13. Issue Resolution & Process Improvement

  14. Investigate and resolve operational or performance-related issues reported by internal teams or clients.

  15. Propose improvements in operational workflows to enhance efficiency and service quality.

  16. Collaborate with cross-functional teams (Finance, Customer Service, Operations) for process alignment.

  17. Reporting & Documentation

  18. Prepare and submit regular reports on agent performance, issues, and corrective actions.

  19. Maintain accurate and updated agent profiles, performance records, and agreements.

Requirements

  • Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
  • Minimum of 2–3 years of experience in agent management, vendor coordination, or partner operations (preferably in logistics, e-commerce, or service industries).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with data reporting tools is an advantage.
  • Detail-oriented, proactive, and capable of managing multiple priorities.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Ability to commute/relocate:

  • Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Can you start ASAP?

Education:

  • Bachelor's (Preferred)

Experience:

  • Logistics: 1 year (Preferred)

Location:

  • Parañaque (Preferred)

Work Location: In person

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