End User Support Specialist

7 hours ago

Taguig, National Capital Region, Philippines Canon Business Service Centre (PHL) Full time ₱80,000 - ₱120,000 per year

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential Duties

User Support & Troubleshooting

  • Provide timely support to ERP users across departments.
  • Diagnose and resolve functional and technical issues.
  • Log, track, and manage support tickets and service requests.

System Maintenance & Monitoring

  • Monitor ERP system performance and ensure uptime.
  • Perform routine checks to maintain data integrity and security.
  • Coordinate with vendors or developers for system updates and patches.

Configuration & Enhancement

  • Assist in configuring ERP modules based on business requirements.
  • Support testing and deployment of new features or modules.
  • Recommend improvements to optimize workflows and system usage.

Documentation & Training

  • Create and maintain user manuals, SOPs, and troubleshooting guides.
  • Conduct training sessions for new users and refresher courses.
  • Document system changes and configurations.

Collaboration & Project Support

  • Work with cross-functional teams to gather requirements and implement ERP solutions.
  • Participate in ERP-related projects such as upgrades, integrations, and migrations.
  • Support data migration and validation activities.

Access & Security Management

Manage user roles, permissions, and access controls.

Ensure compliance with internal policies and audit requirements.

Qualifications and Experience

● Bachelor's degree in Information Technology, Computer Science, or related field.

● years of experience in IT service management, project coordination, or transition roles.

● ITIL certification (preferably in Service Transition or Managing Professional).

● Experience working in enterprise environments or with managed service providers is a plus.

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

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