FBS Account Manager

2 weeks ago

Manila, National Capital Region, Philippines TALENTMATE Full time

Job Description
About The Team
We are looking for a proactive, business-minded Account Manager to support and grow our Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role combines relationship management, business analysis, and operational execution—ideal for someone with strong customer orientation and maturity.

*Job Description
Seller Success & Relationship Management*

  • Serve as the main contact for assigned sellers, including senior stakeholders.
  • Build long-term and trust-based relationships with sellers and stay responsive, even beyond standard work hours if needed.
  • Drive seller engagement, retention, and satisfaction.

Operational & Performance Support

  • Ensure smooth onboarding and FBS compliance.
  • Monitor inventory and replenishment; prevent stockouts.
  • Address billing, reconciliation, and value-added service (VAS) concerns.
  • Coordinate with internal teams (e.g., warehouse, logistics, finance) to resolve seller issues.

Growth & Business Insight

  • Analyze data to identify growth opportunities and risks.
  • Build action plans to increase ADO (Average Daily Orders) and expand assortment.
  • Support campaigns and initiatives with category and marketing teams.
  • Conduct performance reviews and ensure policy compliance.

Requirements

  • Bachelor's degree in Business, Marketing, Operations, or related field.
  • 3–5 years experience in account management, operations, or e-commerce fulfillment.
  • Excellent communication and relationship management skills.
  • Mature and self-driven; able to manage complex accounts independently.
  • Proficient in Excel/Google Sheets; data-driven and analytical.
  • Flexible and responsive to seller needs beyond standard hours if required.
  • Customer-first mindset with a passion for business growth.
  • Chinese speaking & writing is an advantage.

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Manila National Capital Region Company Website: Job Function: Sales Company Industry/

Sector: Internet Marketplace Platforms And Technology Information And Internet

What We Offer

About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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