FBS Account Manager Lead

3 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

About The Team
We are looking for a strategic and results-driven Lead Account Manager to champion the growth of our Fulfilled by Shopee (FBS) seller ecosystem. In this role, you will manage high-impact seller relationships, collaborate with senior decision-makers (e.g., business owners, e-commerce leads), and work cross-functionally to resolve pain points and unlock scalable growth. You will lead business reviews, shape seller strategies, and drive end-to-end execution across operations, performance, and assortment. This role is ideal for a proactive leader with strong commercial acumen, operational rigor, and a passion for enabling seller success at scale.

Job Description
Strategic Seller Success & Stakeholder Management

  • Act as the key business partner for high-value sellers, including senior executives and decision-makers.
  • Drive strategic relationship management by fostering long-term, trust-based partnerships that enable seller growth and platform collaboration.
  • Lead escalations and high-impact issue resolution, ensuring responsive support beyond standard hours when necessary.

Operational & Team Excellence

  • Oversee seamless seller onboarding and enforce full compliance with FBS processes and SLAs.
  • Proactively manage inventory health, replenishment cycles, and fulfillment operations to prevent service lapses and stockouts.
  • Serve as the primary escalation point for complex billing, reconciliation, and VAS (Value-Added Services) concerns.
  • Collaborate cross-functionally with warehouse, logistics, finance, and product teams to unblock seller issues and enhance FBS experience.
  • Mentor junior account managers and contribute to capability-building within the FBS team.

Seller Growth & Performance Acceleration

  • Leverage data analytics to identify and prioritize seller-level growth opportunities and operational risks.
  • Lead the design and execution of strategic initiatives to drive ADO (Average Daily Orders), GMV, and assortment expansion.
  • Partner closely with Category, Marketing, and Campaign teams to co-create high-impact seller initiatives and ensure execution readiness.
  • Conduct performance deep-dives, deliver quarterly business reviews, and champion policy adherence and continuous improvement.

Requirements

  • Bachelor's degree in Business, Marketing, Operations, or related field
  • 7-9 years experience in account management, operations, or e-commerce fulfillment.
  • Excellent communication and relationship management skills.
  • Mature and self-driven; able to manage complex accounts independently.
  • Proficient in Excel/Google Sheets; data-driven and analytical.
  • Flexible and responsive to seller needs beyond standard hours if required.
  • Customer-first mindset with a passion for business growth.
  • Chinese speaking & writing is an advantage.

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