FBS Account Manager Lead

5 days ago

Manila, National Capital Region, Philippines Shopee Full time

About The Team
We are looking for a strategic and results-driven Lead Account Manager to champion the growth of our Fulfilled by Shopee (FBS) seller ecosystem. In this role, you will manage high-impact seller relationships, collaborate with senior decision-makers (e.g., business owners, e-commerce leads), and work cross-functionally to resolve pain points and unlock scalable growth. You will lead business reviews, shape seller strategies, and drive end-to-end execution across operations, performance, and assortment. This role is ideal for a proactive leader with strong commercial acumen, operational rigor, and a passion for enabling seller success at scale.

Job Description
Strategic Seller Success & Stakeholder Management

  • Act as the key business partner for high-value sellers, including senior executives and decision-makers.
  • Drive strategic relationship management by fostering long-term, trust-based partnerships that enable seller growth and platform collaboration.
  • Lead escalations and high-impact issue resolution, ensuring responsive support beyond standard hours when necessary.

Operational & Team Excellence

  • Oversee seamless seller onboarding and enforce full compliance with FBS processes and SLAs.
  • Proactively manage inventory health, replenishment cycles, and fulfillment operations to prevent service lapses and stockouts.
  • Serve as the primary escalation point for complex billing, reconciliation, and VAS (Value-Added Services) concerns.
  • Collaborate cross-functionally with warehouse, logistics, finance, and product teams to unblock seller issues and enhance FBS experience.
  • Mentor junior account managers and contribute to capability-building within the FBS team.

Seller Growth & Performance Acceleration

  • Leverage data analytics to identify and prioritize seller-level growth opportunities and operational risks.
  • Lead the design and execution of strategic initiatives to drive ADO (Average Daily Orders), GMV, and assortment expansion.
  • Partner closely with Category, Marketing, and Campaign teams to co-create high-impact seller initiatives and ensure execution readiness.
  • Conduct performance deep-dives, deliver quarterly business reviews, and champion policy adherence and continuous improvement.

Requirements

  • Bachelor's degree in Business, Marketing, Operations, or related field
  • 7-9 years experience in account management, operations, or e-commerce fulfillment.
  • Excellent communication and relationship management skills.
  • Mature and self-driven; able to manage complex accounts independently.
  • Proficient in Excel/Google Sheets; data-driven and analytical.
  • Flexible and responsive to seller needs beyond standard hours if required.
  • Customer-first mindset with a passion for business growth.
  • Chinese speaking & writing is an advantage.

  • FBS Account Manager

    2 weeks ago

    Manila, National Capital Region, Philippines TALENTMATE Full time

    Job DescriptionAbout The TeamWe are looking for a proactive, business-minded Account Manager to support and grow our Fulfilled by Shopee (FBS) seller base. You will work with seller decision-makers (e.g., e-commerce managers, business owners) and internal teams to drive operational performance, enhance seller satisfaction, and unlock sales growth. This role...

  • E-Commerce & Online Sales Specialist (Shopee, Lazada, FB, Client Acquisition)

    1 week ago

    Manila, National Capital Region, Philippines FNT CLOTHING CORP. Full time

    Job Description:We are expanding our team and hiring across multiple roles in our E-commerce and Sales Division:Key Account Manager / E-commerce Merchant – Manage Shopee & Lazada stores, promotions, and campaigns.TikTok Live Seller – Host and sell via TikTok Live, engage with customers in real time.Facebook Online Seller – Handle FB Marketplace,...

  • Lead Social Media Manager

    1 week ago

    Manila, National Capital Region, Philippines Norther Pty Ltd Full time

    Full-Time | 6–8 hours/day (40 hours per week) | Day Shift (PH) | 1 Day Off Weekly We're looking for a Lead Social Media Manager who knows how to run social accounts, guide a team, and create content that actually connects with people. If you've been handling multiple brands, leading creatives, and want a stable long-term role, this might be a good fit for...

  • eCommerce Fashion Sr. Social Media Manager

    6 days ago

    Manila, National Capital Region, Philippines Tobi LLC Full time

    Job Summary:We're looking for a Sr. Social Media Manager to own the strategy, execution, and performance of Tobi's FB, IG and TikTok. If you love crafting scroll-stopping content, spotting trends before they break, and turning data into creative strategy — this one's for you In this role, you will be responsible for growing reach, engagement, and revenue...

  • Senior Growth Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Marketect Full time

    The Role: Key ResponsibilitiesGrowth Strategy & LeadershipDevelop and refine top-of-funnel strategies across paid media, affiliates, influencers, and organic contentBuild and manage the marketing roadmap in coordination with the CEO and leadership teamIdentify performance gaps and optimization opportunities across all campaignsTeam & Vendor ManagementLead a...

  • Accounting Manager

    3 days ago

    Manila, National Capital Region, Philippines TOP ASIA Full time

    About Us:Top Asia is an HR Consulting and Outsourcing company that will help you land the career right for you. We are FOCUSED on people by building a strong camaraderie culture, establishing a professional HR system, investing heavily in people development, and continuously improving employee experience.Job Summary:We are looking for a highly experienced...

  • Senior Accounting Lead

    3 days ago

    Manila, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time

    The Senior Accounting Lead is responsible for preparing financial, statutory, and management reports, including budgets and forecasts, for key stakeholders. They oversee revenue recognition, treasury management, cash maintenance, and bank reconciliations, while also managing internal, external, and SOX audit requirements. The role involves partnering with...

  • Senior Accounting Lead

    3 days ago

    Manila, National Capital Region, Philippines Goodyear Full time

    The Senior Accounting Lead is responsible for preparing financial, statutory, and management reports, including budgets and forecasts, for key stakeholders. They oversee revenue recognition, treasury management, cash maintenance, and bank reconciliations, while also managing internal, external, and SOX audit requirements. The role involves partnering with...

  • Accounts Payable Team Lead

    3 days ago

    Manila, National Capital Region, Philippines Emma – The Sleep Company Full time

    Ready to lead, disrupt and reinvent the sleep industry?We areEmma – The Sleep Company. Founded in 2015, we've become the world's largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower...

  • UI/UX Designer

    1 week ago

    Manila, National Capital Region, Philippines Lead Generation Group Full time

    Job description About the RoleWe need a talented UI/UX Designer to transform rough sketches and ideas into polished Figma designs. You'll work directly with the CEO across multiple business projects, turning concepts into production-ready screens and interfaces.What You'll DoConvert sketches and ideas into high-fidelity Figma designsDesign screens for web...