American Customer Service Desk Manager

2 days ago

Quezon City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱100,000 - ₱125,000 per year
COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: American Customer Service Desk Manager
Company Industry: BPO Company
Work Location: Quezon City
Salary: Php 100,000 - Php 125,000 gross (Negotiable)
Work Schedule: Dayshift (Monday - Friday, Weekends Off)
Work Set-up: Work Onsite

JOB REQUIREMENTS:
➤ Proficient in speaking, reading, and writing English
➤ Must be an American, Australian, or British National
➤ Open to Graduate or undergraduates
➤ With working experience as a Customer Support Manager in a BPO Set-up
➤ Willing to work in Quezon City

JOB RESPONSIBILITIES:
➤ Responsible for providing tools, resolving issues, responds to inquiries from clients, and upholds client satisfaction
➤ Lead to a team to help them strive the success of company's goals and vision
➤ Accountable for actions and results.
➤ Manage a team to be success by creating procedures, policies, and standards.
➤ Abilities to carry out specific task, problem-solving skills, and effective communication with team memebers
➤ In charge of monthly and weekly reports and surveys
➤ Perform other related task

RECRUITMENT PROCESS (ONLINE PROCESS):
➤ Resume Screening
➤ Initial Interview (HR Interview)
➤ Skills Interview
➤ Final Interview
➤ Job Offer

HOW TO APPLY:

Register now on our website to be updated with our Job Openings: https://jknetwork-
Send your resume to: *********@jp-network-e.com

Contact us for more inquiries:
Look for: Ms. Miles
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