Service Desk Support

23 hours ago

Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱26,000 - ₱40,400 per year
  • Location: Eton Centris, Quezon City

QUALIFICATIONS:

  • At least Highschool graduate (Diploma is a must)
  • Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • 1 year ITSD experience under 1 BPO company.
  • Proficient in resolving end-user concerns related to Microsoft environments and providing effective technical support.
  • Familiar with tools and platforms such as ServiceNow (SNOW), Active Directory, VPN, Bitlocker and Citrix.

Required for Service Desk Support:

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro Service Desk objectives

Responsibilities:

  • Be responsible for primary user support and customer service
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Regular MIS & resolution log management on queries raised

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Why Join Us?

Competitive Salary Package (Up to Php 38,000 Basic + 2,400 Allowances per month)

HMO from Day 1 (including dependents upon regularization)

20% Night Differential Pay

Performance Incentives & Bonuses

Career Growth & Development Opportunities

Interested? Apply Now

Send your CV via Viber at with the following:

Subject: Service Desk Support

  • Full Name:
  • Contact Number:
  • Email Address:
  • Educational Attainment & Course:
  • Address/City Location:
  • Currently Employed? (Y/N):
  • Total Related Work Experience:
  • Length of Most Recent Experience:
  • Expected Salary:
  • Willing to work onsite in Eton Centris, Quezon City? (Y/N):
  • Work Setup: 24/7 Support | Shifting Schedule | Onsite

Job Types: Full-time, Permanent

Pay: Php26, Php40,400.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

  • IT Service Desk

    1 day ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱40,000 per year

    IT Service DeskLocation: Onsite, Shifting/Night shift – Quezon CityTake the next step in your IT career with our Service Desk team. In this role, you will serve as the first point of contact for technical concerns, supporting global clients with troubleshooting, account management, and system-related issues. You will play a vital role in maintaining smooth...

  • IT Service Desk

    23 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱36,000 - ₱40,000 per year

    KINDLY READ THE FOLLOWING DETAILS BEFORE SENDING YOUR APPLICATIONTO QUALIFIED, MUST HAVE THE FF:- Not less than 1 year Service Desk International Experience- Must have BPO Experience- Previous salary is not more than the maximum offer- Expected salary must be aligned with the offer range- Must be residing/ accessible to Quezon City ( Max of 60-90 mins travel...

  • IT Service Desk

    23 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱400,000 - ₱480,000 per year

    Qualifications:Must have 1 year experience as IT Service Desk or TSR orMust have 3 years experience as IT Service Desk or Help DeskHas experience using ServiceNow (Snow) and Active DirectoryProficient using Microsoft Outlook, Microsoft 365 and MS TeamsHas experience in software and hardware troubleshooting, VPN and CitrixExcellent English communication...

  • it service desk

    23 hours ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱40,000 per year

    URGENT HIRING FOR IT SERVICE DESK INITIAL & FINAL VIRTUAL PROCESS ONLY NO ASSESSMENT START ASAP GET YOUR JO NOW APPLY NOWWORK ONSITE (SITES AVAILABLE):ETON CENTRIS, QUEZON CITYMCKINELY, TAGUIG CITYPOSITION: IT SERVICE DESKSHIFT: SHIFTING SCHEDULEJOB DESCRIPTION:Ensure timely response of all the tickets raised by the client end user.Provide basic in-house...

  • IT Service Desk

    24 hours ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱38,000 - ₱42,000 per year

    IT Service Desk Hiring | Urgent Hiring | Virtual InterviewService Desk Analyst Responsibilities:Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via chat, email and phone.Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.Avoiding service...

  • IT Service Desk L2 Support

    24 hours ago

    Quezon City, National Capital Region, Philippines Global Back Office Solutions Pty Ltd Full time ₱104,000 - ₱130,878 per year

    What we can offerCompetitive salary and allowancesHMO on first day (with free 1 dependent)Dayshift and weekends offWho we areGlobal Back Office Solutions is our offshore outsourcing company based in Eastwood, Quezon City we work closely with our Australian based parent company that provides Accounting, Bookkeeping, Financial Planning, Lending & Legal...

  • IT Service Desk Specialist

    23 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time ₱40,000 per year

    IT Service Desk SpecialistLocation: Onsite – Quezon CityAdvance your career in IT support as an IT Service Desk Specialist. In this role, you'll act as the first line of defense for technical issues, assisting global clients with troubleshooting, account management, and system-related concerns. You'll play a key part in ensuring smooth IT service...

  • IT Service Desk

    3 weeks ago

    Quezon City, National Capital Region, Philippines Strategic Networks, Inc. Full time

    IT Service Desk (Taguig, Makati, Quezon City)IT Service Desk (Taguig, Makati, Quezon City)BackIT Service Desk (Taguig, Makati, Quezon City)Highlighted">Skills: Ticketing, Remote, Communication Skills, Technical SkillsQuezon City - National Capital Region (NCR)Posted on May 23, 2024Job DescriptionJob Description:- Act as a first point of contact (inbound and...

  • IT Service Desk

    23 hours ago

    Quezon City, National Capital Region, Philippines Nezda Global PH Full time ₱360,000 - ₱480,000 per year

    URGENT HIRING: IT SERVICE DESK2 Interviews Only via MS Teams. Earn Up to PHP 40,000 MonthlyPosition: IT Service DeskLocation: Eton Centris, Quezon CityWork Setup: Onsite | Night ShiftStart Date: September 2025Qualifications.At least a High School GraduateMinimum of 2 years IT Service Desk experience in an international/BPO settingProficient in ServiceNow and...

  • IT Service Desk Agent

    23 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱600,000 - ₱1,200,000 per year

    Job Overview:The Service Desk Agent serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking the appropriate steps to resolve the users' concerns.Duties and Responsibilities:Receive and respond to Probe users' calls,...