Senior Account Manager

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines MicroSourcing Full time ₱500,000 - ₱1,000,000 per year

Discover your 100% YOU with MicroSourcing Position: Senior Account ManagerLocation: CDO, Cagayan De Oro, 9000, CDO, PhilippinesWork setup & shift: Onsite / Mid ShiftWhy join MicroSourcing? You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your RoleAs a Senior Account Manager, you will:Establish and nurture strong, long-term relationships with clients, acting as their primary point of contact within the organization. Collaborate with clients to understand their needs, expectations, and strategic objectives. Collaborate with clients on service expansion and upselling opportunities.

Ensure the team meets or exceeds established goals, key performance indicators (KPIs), and client service objectives. Oversee the execution of services to ensure they meet or exceed client expectations, contractual agreements, and advanced service levels. Monitor service quality, compliance, and performance against KPIs.

Serve as the voice of the client to internal teams, helping tailor solutions and strategies accordingly. Lead in addressing and resolving client concerns, challenges, and escalations, ensuring timely and satisfactory solutions. Collaborate with internal teams to navigate and resolve intricate obstacles.

Prepare and analyze advanced reports on service performance, highlighting achievements, areas for improvement, and recommended actions. Analyze data and metrics to ensure advanced client satisfaction and service excellence. Ensure advanced contractual compliance and adherence to service-level agreements (SLAs).

Collaborate with the legal and compliance teams to address advanced contract-related matters. Identify and manage advanced risks associated with client accounts, developing mitigation strategies and advanced contingency plans. Proactively address potential issues that may impact service delivery.

What You NeedNon-negotiablesClient/Stakeholder managementPeople management skillsLeadershipAbout MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment.

Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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