Product Ready Trainer

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Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

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Job Summary Purpose:

The Trainer will be responsible for developing and delivering a comprehensive training program to new hires. This includes training on effective customer service techniques and product knowledge. The trainer will work closely with the Operations Team and other departments and provide exceptional customer service.

Key responsibilities:

• Develop and conduct engaging training programs focusing on sales skills, product knowledge, and customer relationship management.
• Collaborate with the Operations Team to identify training needs and develop strategies to improve performance.
• Monitor and evaluate the effectiveness of training programs, adjusting content as needed for continuous improvement.
• Provide one-on-one coaching and support to LCs, especially in areas such as sales techniques, customer interactions, and product presentations.
• Keep abreast of industry trends and updates in services to ensure training content is current and relevant.
• Facilitate role-playing and simulation exercises to prepare LCs for real-world scenarios.
• Track and report on training outcomes, including participant feedback and performance improvements.
• Maintain a positive and professional learning environment that fosters growth and development.

Key requirements:

• 3+ years of experience in sales training.
• Proven ability to develop and deliver effective training programs.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of sales processes, customer relationship management, and adult learning principles.
• Familiarity with MS Office suite and training software/tools.
• Ability to work flexibly, including evenings and weekends when required.
• Bachelor's degree in Education, or related field preferred.

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together