URGENT HIRING, HYBRID SET-UP| PHRN OR USRN Process Trainer Team Lead| EXL Cebu
5 hours ago
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production.
- Conducts new hire interview and provide feedback to operations
- Conducts classroom process training/up-training/cross-skilling for new hires/tenured/transfer employees of the specific process
- Provides clinical capability development trainings to Operations frontline staff to meet operational requirements (i.e. Clinical Preprocess Training for USRN trainers)
- Monitors attendance during the entire process training
- Formulates effective exercises or assessments for essential learning improvements
- Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvement
- Develop and implement an effective system for process updates as and when required by the process/clients
- Update Training curriculum on an ongoing basis with the help of Content Development Team
Qualifications:
- College Graduate
- 1-2 years of Training supervisory experience
- USRN or PHRN
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