Project Management Coordinator

The Project Coordinator will work directly with Team Leaders, Project Managers, Technical Staff, and Clients to ensure the smooth scheduling and delivery tracking of all client-facing projects throughout our organization. As this is a fast-paced, detail-oriented position, you must be comfortable working with people at all technical skill levels, and on tight deadlines. The Project Coordinator is our client's main point of contact for project engagements and will spend most of their time dedicated to managing timelines, expectations and resources. As a Project Coordinator, your input will influence the design and workflow of our Project Management Process. If you enjoy communication, problem-solving, time management, and budgeting, the Project Coordinator job is perfect for you.

• Project Coordinators work alongside Project Managers and other stakeholders to arrange the logistics of a client-facing project. They will work with team members to create a project timeline, set goals, ensure that our Project Management Software (ConnectWise Manage) is appropriately updated and ensure that customer expectations are met on time and on budget.
• Facilitate the project plan, defining project scope, objectives, risks, assumptions, roles and responsibilities, work breakdown structure, milestones and deliverables.
• Organize, attend, and participate in stakeholder meetings.
• Document and follow up on important actions and decisions from meetings and prepare necessary presentation materials for meetings.
• Communicate regularly with the client to ensure a common understanding of project status and address issues promptly and adequately.
• Work with Team Leads and Project Managers to complete project deadlines.
• Identify areas for improvement and make constructive suggestions for change.
• Ensure that projects adhere to frameworks (where applicable), and all documentation is maintained appropriately for each project.
• Create and maintain a project management calendar for fulfilling the goals and objectives of each project.
• Develop an understanding of project scopes and particulars (i.e., timeframes, financials, etc.) for projects on our project catalog.
• Work with other team members to define and refine formal escalation and review processes for our entire project lifecycle.
• Create projects in our Project Management Software, including setting up project phases and tickets and creating/refining project templates for our project catalog.
• Close all projects once they are complete. Verify that all project objectives are complete and that the project finance settings are correct.
• Other duties as assigned

• 2+ years of relevant experience, which may include Project Coordination, Project Management, or Project Administration.
• Associate's degree or higher.
• Understanding of, and a background in working within the IT managed services provider business model, particularly in an IT support role.
• Experience with ConnectWise, Kaseya, or other similar MSP tools and software.
• Knowledge and experience working with Microsoft Office 365, Microsoft Azure and other Cloud service offerings.
• Flexibility in your schedule to handle the occasional non-business hours tasks.
• An awareness of all our key IT services.
• Exceptional verbal, written, and presentation skills.
• Nice to have: Project Management Professional (PMP) certification and ITIL certification.
• Self-starter, self-motivated, and a positive attitude. You can handle aggressive timelines and shift critical priorities.
• Highly organized, detail-oriented, and adaptable.
• Patience, empathy, confidence, and customer service skills. You will be working with a myriad of businesses, technologies, applications, and personalities.
• Ability to work effectively within a team as well as independently, ensuring assigned tasks are completed in a timely manner.
• Excellent communication (verbal and written) and documentation skills at all levels internally and externally, interpersonal, business management, time management, and developmental skills.
• Talented interpersonal abilities to build rapport with customers and teammates alike.
• Strong sense of initiative and ownership over work.
• Exceptional follow-through skills.
• Experience using Microsoft Office products such as Outlook, Word, Excel, and PowerPoint.
• Basic understanding of project management methodology, including setting and reviewing milestones and understanding project lifecycle workflow.
• Ability to read and disseminate a Project Scope Document and can convert the relevant information into Project Phases and Milestones.
• A conceptual understanding of Business Finance relates to Project Budgeting.

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.