Restaurant Manager

1 week ago

Cebu City, Central Visayas, Philippines Crown Regency Hotels & Resorts Full time ₱1,200,000 - ₱3,600,000 per year

Job Description:

  • Coordinating daily restaurant/outlet management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Maintain the restaurant/outlet's revenue, profitability and quality goals.
  • Ensure efficient restaurant/outlet operation, as well as maintain high production, productivity, quality, and customer-service standard
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant/outlet's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements:

  • Preferably with experience working as a Restaurant Manager
  • Proven Hotel work experience as a Restaurant/ Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skill
  • Can work with minimum supervision
  • Bachelor's Degree in Hospitality management

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