Information Technology Specialist
4 days ago
Job Responsibilities:
• Technical support: Troubleshoot and resolve technical issues with computer systems,
networks, and peripherals for both internal staff and external customers.
• System maintenance: Perform regular maintenance, upgrades, and repairs on computer
hardware and software to keep systems running smoothly.
• Installation and configuration: Set up and deploy new hardware, software, and user
accounts, and configure new systems and networks.
• Monitoring: Proactively monitor systems, networks, and servers to identify and address
potential problems before they cause an outage.
• Documentation: Document all support requests, troubleshooting steps, and resolutions
in a ticketing system.
• Escalation: Escalate complex issues to other IT professionals or departments when they
cannot be resolved at the support level.
• User training: Provide guidance and training to users on how to use new applications or
features.
• Support desktop operating systems, hardware and software with focus on MAC OS (all
versions of MAC OS, iPhone, iPad)
• Create and maintain documentation for IT infrastructure matrix and procedures.
Job Requirements:
• 3+ years of solid experience in IT support, preferably in a service desk, or MSP
environment
• Strong diagnostic and troubleshooting skills across cloud, desktop, server, and network
setups
• Familiarity with Windows, MacOS, or Linux environments, plus common business apps
• Experience with network protocols (TCP/IP, DNS, DHCP, VPN) and Wi-Fi/router setup
• Excellent English communication skills – both spoken and written
• A stable broadband internet connection (dual connection preferred)
• A strong work ethic, initiative, and ability to work independently in a remote
environment
• Certifications such as CompTIA A+, MCSA, or CCNA are a plus
• Server Administration: Active Directory, Group Policy, Users Management, Files &
Printer Sharing
• Door Security Access and CCTV system
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