Information Technology Specialist

4 days ago


Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time

Job Responsibilities:


• Technical support: Troubleshoot and resolve technical issues with computer systems,

networks, and peripherals for both internal staff and external customers.


• System maintenance: Perform regular maintenance, upgrades, and repairs on computer

hardware and software to keep systems running smoothly.


• Installation and configuration: Set up and deploy new hardware, software, and user

accounts, and configure new systems and networks.


• Monitoring: Proactively monitor systems, networks, and servers to identify and address

potential problems before they cause an outage.


• Documentation: Document all support requests, troubleshooting steps, and resolutions

in a ticketing system.


• Escalation: Escalate complex issues to other IT professionals or departments when they

cannot be resolved at the support level.


• User training: Provide guidance and training to users on how to use new applications or

features.


• Support desktop operating systems, hardware and software with focus on MAC OS (all

versions of MAC OS, iPhone, iPad)


• Create and maintain documentation for IT infrastructure matrix and procedures.

Job Requirements:


• 3+ years of solid experience in IT support, preferably in a service desk, or MSP

environment


• Strong diagnostic and troubleshooting skills across cloud, desktop, server, and network

setups


• Familiarity with Windows, MacOS, or Linux environments, plus common business apps


• Experience with network protocols (TCP/IP, DNS, DHCP, VPN) and Wi-Fi/router setup


• Excellent English communication skills – both spoken and written


• A stable broadband internet connection (dual connection preferred)


• A strong work ethic, initiative, and ability to work independently in a remote

environment


• Certifications such as CompTIA A+, MCSA, or CCNA are a plus


• Server Administration: Active Directory, Group Policy, Users Management, Files &

Printer Sharing


• Door Security Access and CCTV system


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