Customer Service Process Associate

5 days ago

Taguig, National Capital Region, Philippines Lewis Personnel Management Full time ₱150,000 - ₱250,000 per year

1. Key Responsibilities:


• Respond to customer inquiries promptly and professionally via phone, email or chat.


• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.


• Maintain accurate records of customer interactions and transactions.


• Follow communication procedures, guidelines, and policies.


• Escalate unresolved issues to the appropriate internal teams.


• Provide feedback on the efficiency of the customer service process.


• Stay updated on product knowledge, promotions, and company policies.

2. Skills and Qualifications:


• Excellent English communication skills with customer centricity


• Must have the ability to identify and resolve customer issues and complaints efficiently


• Team player with a positive attitude


• Open to fresh college graduates from any course

Set-up: Onsite

Schedule: Dayshift (with possible shifting schedule and weekend work)

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