Customer Process Service Associate

7 days ago

Taguig, National Capital Region, Philippines Avensys Consulting Full time ₱40,000 - ₱60,000 per year

Job description

The Customer Service Team Member is the first point of contact for customers, for delivering

exceptional service and support. This role involves handling inquiries, resolving issues, and

maintaining customer satisfaction across various communication channels such as phone or chat.

  1. Key Responsibilities:


• Respond to customer inquiries promptly and professionally via phone, email or chat.


• Resolve product or service issues by clarifying the customer's complaint, determining the

cause, and offering appropriate solutions.


• Maintain accurate records of customer interactions and transactions.


• Follow communication procedures, guidelines, and policies.


• Escalate unresolved issues to the appropriate internal teams.


• Provide feedback on the efficiency of the customer service process.


• Stay updated on product knowledge, promotions, and company policies.

  1. Skills and Qualifications:


• Excellent English communication skills with customer centricity


• Must have the ability to identify and resolve customer issues and complaints efficiently


• Team player with a positive attitude


• At least 1.5 years Customer Service experience, preferably in banking/cards LOB


• College graduate

  1. Work Set-up:


• Amenable to work onsite at either McKinley West, Taguig or SM MOA Complex,

Pasay offices


• Willing to work Australian business hours

  • Customer Service Associate

    23 hours ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Associate

    5 days ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱250,000 - ₱400,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Process

    2 weeks ago

    Taguig, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time ₱400,000 - ₱800,000 per year

    The Customer Service Process & Analytics Associate supports operational excellence by combining frontline order and issue management with data-driven insights. The role ensures order accuracy, resolves service issues, and leverages data to identify trends, inefficiencies, and opportunities for process improvement, contributing to a more resilient and...

  • Customer Service Associate

    24 hours ago

    Taguig, National Capital Region, Philippines Bosch Full time ₱15,000 - ₱30,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Japanese IT Service Desk Associate

    1 week ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱144,000 - ₱180,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Customer Service Process Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱900,000 - ₱1,200,000 per year

    The Customer Service Team Member is the first point of contact for customers, for deliveringexceptional service and support. This role involves handling inquiries, resolving issues, andmaintaining customer satisfaction across various communication channels such as phone or chat.1. Key Responsibilities:• Respond to customer inquiries promptly and...

  • Customer Service Process Associate

    5 days ago

    Taguig, National Capital Region, Philippines Lewis Personnel Management Full time ₱150,000 - ₱250,000 per year

    1. Key Responsibilities:• Respond to customer inquiries promptly and professionally via phone, email or chat.• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.• Maintain accurate records of customer interactions and transactions.• Follow communication procedures,...

  • Customer Service Process

    22 hours ago

    Taguig, National Capital Region, Philippines Goodyear Regional Business Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Roles & Responsibilities:Process Improvement & OptimizationAnalyze current customer service workflows and identify inefficienciesDesign and implement process improvements to enhance customer experience and operational efficiencyCollaborate with cross-functional teams to align service processes with business goalsData Analysis & ReportingMonitor and analyze...

  • Customer Service Associate

    22 hours ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱312,000 - ₱360,000 per year

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.Position: Fraud Customer Service Associate (Open for Undergraduates and Fresh Graduates)Company Industry: BPO CompanyLocation: BGC, TaguigPostal Code: 1634Salary Offer: Php26,000-Php30,000Work Schedule: Shifting ScheduleWork Set Up: Work...

  • Customer Service Associates

    23 hours ago

    Taguig, National Capital Region, Philippines J-K International Language Center Full time ₱240,000 - ₱348,000 per year

    Company Profile: This company operates globally and partner for transformation. Over the course of 55 years, they have served over 55 countries. Their comprehensive services and solutions, which capitalize on their capabilities in engineering, strategy, and design, alldriven by its dominant market position in AI, generative AI, cloud and data, together with...