Customer Service Process

2 weeks ago

Taguig, National Capital Region, Philippines Goodyear Regional Business Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Roles & Responsibilities:

Process Improvement & Optimization

  • Analyze current customer service workflows and identify inefficiencies
  • Design and implement process improvements to enhance customer experience and operational efficiency
  • Collaborate with cross-functional teams to align service processes with business goals

Data Analysis & Reporting

  • Monitor and analyze service performance metrics
  • Identify inefficiencies, recurring issues, and opportunities for process enhancement
  • Provide actionable insights to leadership based on data trends

Tools & System Support

  • Support system enhancements, automation, and digitalization initiatives
  • Ensure data integrity and maintain reporting accuracy
  • Train team members on new tools processes

Cross-Functional Collaboration

  • Partner with internal teams to align customer service processes
  • Share insights to improve forecast accuracy and operational stability

Requirements:

  • Bachelor's degree in Supply Chain, Analytics, Business, or a related field.
  • Certification or training in Data Analytics, Lean Six Sigma (Green Belt), or ERP systems.
  • 3–5 years of experience in customer service, supply chain, or analytics role within logistics.
  • Proven ability to work with ERP systems and reporting tools.
  • Analytics: Strong ability to analyze data, interpret metrics, and derive actionable insights.
  • Process Improvement: Enthusiastic about automation, standardization, and efficiency projects.
  • Customer Orientation: Ability to translate data into service improvements.
  • Collaboration: Works closely with IT, supply chain, and CI/PMO teams.
  • Tools: Advanced Excel (pivot, macros), ERP (SAP), exposure to BI tools preferred.
LI-JB1

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