Housekeeping Manager

Overview

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• Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
• To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-the-House public area standards are excellent at all times.
• Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP.
• Take accurate Guest supply inventory every period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Provide up-to-date job descriptions for all supervisors and associates.
• Give immediate response to all Guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Any and all assignments by the Executive Housekeeper must be followed through.
• To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

Job Description

PRIMARY RESPONSIBILITIES

• Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
• To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-the-House public area standards are excellent at all times.
• Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP.
• Take accurate Guest supply inventory every period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Review out-of-order rooms daily.
• Provide up-to-date job descriptions for all supervisors and associates.
• Give immediate response to all Guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Any and all assignments by the Executive Housekeeper must be followed through.
• To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

• Administrative Responsibilities
• Ensure all reports are prepared completely and on time.
• Involve Supervisors and Linen Room Attendants in as many administrative functions.
• To prepare and submit, on the required format, all information necessary for budgeting purposes.
• Screens and Acknowledges daily work schedules.
• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.
• Acknowledges logbook and ensures that each recorded problems is attended.
• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

• Technical Responsibilities
• Understands and can explain job descriptions of all positions in the Housekeeping Department
• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
• Maintains and improves the quality of services and facilities according to the company’s standards at all times.

• Commercial Responsibilities
• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
• Represents management team, hotel, and company well with any external guests.

• Human Resources Responsibilities
• Coaches and counsels all staff when applicable.
• Provides the most effective training to all housekeeping and related employees regularly.
• Motivates staff to grow within the company.
• Develops him/ herself to be better manager at all times.

• RELATIONSHIP
• Reports to Executive Housekeeper
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

• Others
• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

• Accountabilities
• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

• Company’s Culture
• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

• CONFIDENTIALITY
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

• Job Requirements
• Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years in supervisory Housekeeping role in a similar capacity, preferably in a 5 star class environment.
• Knowledgeable in Housekeeping operation and cleaning methods.
• Have excellent English communication skills both in written and spoken.
• Detail-oriented and possess pleasant personality with excellent communication and interpersonal skills.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Hospitality

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