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Housekeeping Manager

4 weeks ago

Metro Manila Philippines Dusit Thani Dubai Full time

Overview

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  • Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
  • To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
  • In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
  • Work closely with and maintain a high degree of excellence for the Service Department.
  • Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
  • Ensure Front-of-the-House public area standards are excellent at all times.
  • Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
  • Ensure effective and complete training is in use and all associates are well trained.
  • Ensure proper key controls are in effect.
  • Take accurate linen inventories per SOP.
  • Take accurate Guest supply inventory every period.
  • Review operating statements and critique unusual surpluses and shortages.
  • Audit and approve schedules, wage projections, wage recaps and payroll.
  • Provide up-to-date job descriptions for all supervisors and associates.
  • Give immediate response to all Guest problems and correspondence.
  • Ensure Lost & Found articles are stored properly and logs are maintained.
  • Any and all assignments by the Executive Housekeeper must be followed through.
  • To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

Job Description

PRIMARY RESPONSIBILITIES

  • Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
  • To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
  • In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
  • Work closely with and maintain a high degree of excellence for the Service Department.
  • Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
  • Ensure Front-of-the-House public area standards are excellent at all times.
  • Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
  • Ensure effective and complete training is in use and all associates are well trained.
  • Ensure proper key controls are in effect.
  • Take accurate linen inventories per SOP.
  • Take accurate Guest supply inventory every period.
  • Review operating statements and critique unusual surpluses and shortages.
  • Audit and approve schedules, wage projections, wage recaps and payroll.
  • Review out-of-order rooms daily.
  • Provide up-to-date job descriptions for all supervisors and associates.
  • Give immediate response to all Guest problems and correspondence.
  • Ensure Lost & Found articles are stored properly and logs are maintained.
  • Any and all assignments by the Executive Housekeeper must be followed through.
  • To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.
  • Administrative Responsibilities
  • Ensure all reports are prepared completely and on time.
  • Involve Supervisors and Linen Room Attendants in as many administrative functions.
  • To prepare and submit, on the required format, all information necessary for budgeting purposes.
  • Screens and Acknowledges daily work schedules.
  • Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
  • Identifies and solves problems in a professional manner.
  • Acknowledges logbook and ensures that each recorded problems is attended.
  • Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.
  • Technical Responsibilities
  • Understands and can explain job descriptions of all positions in the Housekeeping Department
  • Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
  • Recognizes good quality products and presentation.
  • Checks and improves all service standards established by the company.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
  • Maintains and improves the quality of services and facilities according to the company’s standards at all times.
  • Commercial Responsibilities
  • Communicates effectively with guest, clients, business partners and employees.
  • To be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
  • Represents management team, hotel, and company well with any external guests.
  • Human Resources Responsibilities
  • Coaches and counsels all staff when applicable.
  • Provides the most effective training to all housekeeping and related employees regularly.
  • Motivates staff to grow within the company.
  • Develops him/ herself to be better manager at all times.
  • RELATIONSHIP
  • Reports to Executive Housekeeper
  • Directs and supervises activities of the Housekeeping and other related employees.
  • Coordinates with other managers for all activities of the hotel.
  • Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
  • Others
  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.
  • Accountabilities
  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  • Company’s Culture
  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  • CONFIDENTIALITY
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  • Job Requirements
  • Bachelor degree in Hotel Management or relevant discipline.
  • Minimum of 5 years in supervisory Housekeeping role in a similar capacity, preferably in a 5 star class environment.
  • Knowledgeable in Housekeeping operation and cleaning methods.
  • Have excellent English communication skills both in written and spoken.
  • Detail-oriented and possess pleasant personality with excellent communication and interpersonal skills.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

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