Customer Service Representative-Hybrid

15 hours ago

Taguig, National Capital Region, Philippines Richbuild Industrial Sales Inc. Full time ₱15,000 - ₱30,000 per year

What you'll be doing

  1. Respond to customer inquiries and complaints via phone, email and chat in a friendly, professional and efficient manner
  2. Troubleshoot and resolve customer issues, ensuring a positive customer experience
  3. Provide product information and recommendations to assist customers in making informed purchasing decisions
  4. Maintain accurate records of customer interactions and update customer information in our database
  5. Collaborate with cross-functional teams to address customer concerns and identify areas for improvement
  6. Participate in training sessions to continuously develop your customer service and product knowledge skills

What we're looking for

  1. Minimum of 1 year of experience in a customer service or call centre role
  2. Bachelor's degree required
  3. Excellent communication and interpersonal skills, with the ability to provide friendly and professional service
  4. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
  5. Proficient in using computer systems and software, including CRM and call centre platforms
  6. Availability to work in a hybrid model, with the ability to work both in the office and remotely
  7. A team player with a positive attitude and a passion for delivering exceptional customer experiences

What we offer

At Richbuild Industrial Sales Inc., we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you'll enjoy:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and dental insurance coverage
  3. Opportunities for career development and skills training
  4. Flexible work arrangements, including the option to work remotely
  5. A collaborative and inclusive company culture

About us

Richbuild Industrial Sales Inc. is a leading provider of high-quality industrial products and solutions. With over 20 years of experience in the industry, we pride ourselves on our commitment to customer satisfaction and our dedication to continuous innovation. Join our dynamic team and be a part of our exciting journey as we continue to grow and make a positive impact in our industry.

Apply now to become our next Customer Service Representative and be a part of our exceptional team

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