Client Services Executive

4 days ago

Makati City, National Capital Region, Philippines KMC Solutions Full time

Job Overview:

  • Hybrid setup either Makati or Cebu
  • Early morning shift (3 AM to 12 noon Manila time)
  • 3 to 4 years of IT account management in SaaS environment

Key Responsibilities:

1. Client Engagement & Support

  • Serve as a key contact for assigned IT/BPO clients, ensuring timely communication and support across service engagements.
  • Participate in client meetings and technical discussions to understand project requirements and relay feedback to internal teams.
  • Assist in preparing client presentations, reports, and business reviews to highlight performance and identify improvement areas.
  • Support client retention and satisfaction by addressing inquiries, resolving issues, and ensuring consistent service quality.

2. Service Coordination & Delivery

  • Collaborate with internal teams (Sales, HR/TA, IT Operations, Finance, etc.) to ensure client requirements are clearly documented and met.
  • Support client and employee onboarding activities, including coordination of technical implementations and migrations.
  • Monitor service delivery metrics and assist in identifying trends or issues that may impact client satisfaction.
  • Use CRM tools (HubSpot) and Microsoft Office Suite to track client interactions, manage documentation, and generate reports.

3. Project & Process Support

  • Assist in managing small-scale client-facing projects, ensuring timelines and deliverables are met.
  • Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
  • Maintain organized records of client communications, project milestones, and service performance.

4. Growth & Learning

  • Stay informed about industry trends, client technologies, and service offerings to better support client needs.
  • Identify opportunities for upselling or cross-selling in collaboration with senior account managers.
  • Participate in training and development programs to build technical and client management skills.

To apply, you must be an expert on the following requirements:

Qualifications:

  • Education:
    Bachelor's degree in Business, IT, Communications, or a related field.
  • Experience:
    3–4 years in client services, account management, or project coordination, preferably in IT or BPO environments.
  • Technical Understanding:
    Familiarity with IT services, technical terminology, and project workflows.
  • Communication:
    Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.
  • Tools:
    Proficient in CRM platforms (Hubspot) and Microsoft Office (Excel, PowerPoint, Outlook).
  • Organization:
    Excellent time management and attention to detail; able to manage multiple tasks and priorities.
  • Teamwork:
    Collaborative mindset with the ability to work independently and within cross-functional teams.
  • Client Focus:
    Passionate about delivering high-quality service and building client trust.

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