Operations Associate, Brokerage Investigation

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

This role sits within our Brokerage and Investigation department within our Brokerage and Accounts Receivable function, in Manila.

The primary responsibility of the Brokerage and Investigation department is to support the business for the administration of brokerage rates for Global Broking. The department is composed of three key functions, all of them are closely linked together and all team members will be trained to perform all key functions: (i) documentation of our fee schedules, (ii) maintenance of those fees into our systems and (iii) investigation of queries raised on our invoices.

This is a client facing role where you will interact directly with clients on brokerage related queries.

Role Responsibilities

Brokerage Management:

· Provide central documentation for all brokerage rates

· Ensure the proper documentation and storage of the agreed brokerage rates, adhering to company standards in terms of approval and governance;

· Respond to requests from customers, business, Chief Pricing Officer, other support departments and audit for new, amended or copies of current fee schedules or venue rate cards;

· Notify appropriate personnel within the firm as well as customers of new/amended agreements;

· Engage with relevant departments to automate the brokerage rates or ensure that a manual process is implemented.

Brokerage Data Management: :

· Responsible for the translation of the fees detailed in the brokerage agreements, into the relevant brokerage data systems, for all relevant products.

· Input brokerage fees in the relevant systems for new/ amended rates and discounts.

· Perform 4/6 eyes checks for the new rates input and regular ad-hoc checks on discounts and rates to ensure reliability of our data.

· Suggest technical enhancements to the systems and work towards centralisation of the brokerage rates.

Customer Investigation:

· Ensure the effective and efficient management of trade investigations raised by clients following the review of their invoices, liaising with appropriate departments to solve them.

· Perform the brokerage checks requested by the audit.

· Track and analyse the transactions where brokerage has been input manually.

· Suggest improvement to the systems and processes.

· Design and implement reconciliations and MI/KPIs to support our business and evidence controls

General

· Ensure that processes are documented and, where possible, that processes are aligned, across business lines and entities.

· Be responsible for the evolution of the function, and any improvements of processes.

Training / Mentoring

· Be open to training junior / other members of the team on the various different process.

· Help to mentor junior members of the team in their career development.

Experience / Competences

Essential

· Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach

· Demonstrates strong analytical ability and problem solving skills

· Demonstrates the ability to work effectively in a high pressure environment

· Highly effective written & oral communication skills; adapts communication style to suit audience

· Significant experience of working in fast paced or pressured environments

· Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)

· Significant experience of financial markets

· Significant experience in a similar organisation

· Demonstrated experience in training / mentoring junior colleagues

· Demonstrated experience in overseeing colleagues work

· Strong understanding of risk and controls

Desired

· Knowledge of the TPICAP brand, functions & structure

· Experience of TPICAP in-house systems

· Experience of change / project management