Non voice I Customer Service Representative I Earn up to 29k I Pampanga
2 days ago
WE ARE HIRING CUSTOMER SERVICE REPRESENTATIVE
What you'll be doing
- Respond to customer inquiries and requests via email, chat, and other non-voice communication channels
- Provide accurate and timely information to customers about our products, services, and policies
- Handle customer complaints and concerns in a professional and empathetic manner
- Assist with order processing, returns, and exchanges
- Maintain detailed records of customer interactions
- Contribute to the continuous improvement of our customer service processes
What we're looking for
- At least 1 year of experience in a customer service or call centre role
- Strong written communication skills and the ability to convey information clearly and concisely
- Excellent problem-solving and decision-making skills
- Proficiency in Microsoft Office suite and familiarity with customer service software
- A positive, friendly, and patient demeanour when interacting with customers
- A keen eye for detail and the ability to multitask effectively
What we offer
- Comprehensive health insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and a comfortable, modern office space
- A collaborative and inclusive team culture that values work-life balance
If you're excited about the prospect of joining our dynamic team, we encourage you to apply now
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